Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2206 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 24, 2023
This review is specifically about only the service department; The staff was friendly, but the service was kind of disappointing. Brought the car in to have them diagnose an issue. They recommended a couple of things that they were "99% sure" would solve the issue. Bottom line, I spent $400 for their services and replaced the parts they recommended, and all the parts were good and didn't need to be replaced. I'm out $400 and have nothing to show for it and in the time I spent trying to work with them instead of someone else, the issue has progressed to the point where I don't feel safe driving it anymore. Take your money to someone who will care about the service they provide you, which is not Honda
Written By: Jacks G
Hi there, we're sorry your experience with us was not 5 stars. Please contact our customer care at info@brantfordhonda.com so we can make things right.
October 23, 2023
Over a month ago I left the below review, I received an email that the management team would contact me four weeks ago, I drive around in a truck that squeaks so loud its embarrassing. I have recorded the front end squeak to prove how loud it actually is. I have spent $2000 on this truck since purchased. It belonged to one of their mechanics Father's which tells me they knew full well about the issues hence the reason it was traded in. I bought a 2015 GMC Sierra from here. The vehicle was owned by one of their mechanic family members. When I did my purchase agreement with Kat the sales associate I was assured the paint would be professionally touched up over the windshield and the squeak in the steering would be fixed. Within 2 months of purchasing the vehicle, the squeak was back . The paint over the windshield was being touched up by the sales associate as I pulled into parking lot on day of pickup. After three months, I had to replace the brakes all the way around the exhaust had to be replaced and a new battery. Plus a major paintcover up was found on drivers door frame. The towing brake constantly gives an error code. I sent three emails with no response. How is a certified sold with 3 months of brakes. Plus a pay by weekly for a vehicle I am embarrassed to drive because it sqeaks so much.
Written By: Jeff H
Hi Jeff, we apologize for not responding in a timely manner to your emails as the salesperson who originally sold you the vehicle is no longer with the company, however, when the vehicle was purchased we had replaced the brakes, rear and front rotors, and the front and rear pads as well, please contact info@brantfordhonda.com as we'd like to figure out what has occurred since the date of purchase a year ago until now.
October 21, 2023
We have been looking for a new car as we needed a second vehicle. We found a nice car at brantford Honda. Hunter was amazing with the whole process with setting up an appointment to view and test drive the car to dealing with us last minute in deciding to go through with the purchase. We viewed the car on the Friday by Thursday the following week so not even a week later we were driving it off the lot. He made the process extremely easy for our family. Cannot thank him enough
Written By: Maria M
Thank you again for taking the time to let us know how we did. We hope you have a great day!
October 19, 2023
Let me put it this way, I like Brantford Honda’s service department so much that I also bring my Ford in for service. They’re easy to deal with, they have a shuttle service and a nice little lounge to wait if needed.
Written By: Adam S
Hi Adam Sly, we are very happy to have provided you with such a positive experience!
October 13, 2023
Great experience with Todd and the service team at Brantford Honda. They were efficient and super easy to deal with. They helped me out with a tricky request and didn’t even charge me for it. Would definitely recommend them.
Written By: Matthieu R
Matthieu Rozon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brantford Honda.
October 12, 2023
Hunter was amazing. Helped us purchase our new crv. I highly recommend Brantford Honda and contacting Hunter to help with buying or leasing your new vehicle. He answered all our questions, was super friendly and took his time teaching us and showing us how to work the features in the car. We couldn’t be happier. Thanks again Hunter and Brantford Honda :)
Written By: j s
Hi J Stone! We're so happy we were able to help you out!
October 12, 2023
Written By: Greg F
Thank you again for taking the time to let us know how we did. We hope you have a great day!
October 12, 2023
Laura and the team at Brantford are great!
Written By: Jason W
Thank you again for taking the time to let us know how we did. We hope you have a great day!
October 10, 2023
Stopped in on my way home to check out a new accord maybe civic, thinking of trading my 2018 loaded touring with 41K. Couldn't if I wanted to they have NO new inventory. Guess I'm gonna check out Kia again, much cheaper, better ride and appointments. Bye Bye Honda gonna have to drop you after owning a Honda since 1995.
Written By: Andy
Hi Andy, we apologize that we didn't have the inventory you were looking for in stock. We do have tons of new inventory on our lot, however, we are limited on specific models and trims which we are instead able to pre-order for you. If there is anything we can do for you in the future, or if you'd like to know more about pre-ordering, please do not hesitate to reach out.
October 08, 2023
It's a nice service center. Special mention about Todd Detheridge. He was so helpful and was giving us the right advice.
Written By: yogita r
Thank you again for taking the time to let us know how we did. We hope you have a great day!
