Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1199 Reviews
400Review Ratings Breakdown
Consumer Reviews
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Completely professional and hassle-free.
December 12, 2016
From the first time I entered Mark Motors to my last experience I never received anything less than complete professional service from everyone.
Written By: James
Hello James, Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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Awesome!
December 12, 2016
They are waiting for us to deliver our new Q7. It is took only 15 minminutes for us to do paperwork.
Written By: Alkaben
Hello Alkaben, Thank you for your review. We take pride in providing the best possible customer service and are happy to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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I like the car very much, and the service is good
December 12, 2016
The salesman is good and the service is good, too, but I think he is too busy. and the car wash service will be better if there is a booking system.
Written By: Hongyang
Hello Honyang, Thank you for your review and feedback. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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Best car leasing experience I've ever had.
December 12, 2016
David Li could very well be the best Leasing agent in the business. He's professional, kind and completely puts his clients at ease. I would not hesitate to recommend him or hire him for my company! Elmira Jabaerizad is the best finance manager I've ever dealt with. She's patient and unendingly friendly!! Truly amazing experience guys, thanks so much!!!
Written By: Keith
Hello Keith, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Mark Motors of Ottawa
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Car is excellent, dealership is sloppy with details and far blow what an Audi dealer should be.
December 12, 2016
I love my car and would buy another, from a different dealer. I bought over the phone from across the country and as soon as they had my money any urgency left them. It took a week to get the sales paperwork cleared. They would not be in business if they could not sell a car in 20 minutes. It took a another week to do the 300 point inspection, why this could not start as soon as they had my money has never been explained. This should take perhaps 2 or 3 hours of shop time. The third week before I got my car was shipping time. Understandable and not an issue. When the car arrived at a Calgary dealer neither the dealer or the driver had my contact number. When I impatiently called the receiving dealer they did not know the car was coming. Mark Motors had asked them to receive but never confirmed.the Mark salesman repeatedly and clearly assured me more than once that he had taken care of this detail and i consider it a clear lie on his part due to laziness. When the car arrived, the receiving dealership was polite and professional even thought i suspect they received no payment for their courtesy to Mark Motors. The license plate bolts had been removed. A small detail but the type of thing luxury dealerships are suppose to get right and a big pain to have to deal with on the spot. The last owners contact information was still in the phone module. Was this not one of the 300 point inspection points? Obviously the people who traded in this car expected, in error, that Mark Motors would care about and respect their privacy. The 3 month satellite radio trial was a nice add on....unless it starts they day you pay for your car and Sirius sends daily reminders each day of the three weeks you wait for it to come and then it is just another poke reminding you of the unjustified delays and just how much they really care about you. As part of the deal in purchasing the car marks is to send out a new replacement windscreen within 3 months of purchase, I give them about a 20% chance of actually doing this. The salesman who sold me the car sent me his own 'how was your experience' e-mail. So I gave him a version of this rant. His response was 'well its to late to do anything now'. Perhaps he should have acted on my behalf when i complained about the glacial process to get me my car. Perhaps he could have confirmed the shipping arrangement rather than lying to me that they had been. These could have been done before it was 'to ate to do anything'. His e-mail came a week after I received the car and discoverer the un-deleted phone and missing licence plate bolts. I was content not to go further but his flippancy and disregard for my concerns show me he should not work for a dealership that cares about its customers. I live in Calgary and my rants may not be heard from this distance but i have contacted Audi Canada and perhaps they will take actions to preserve their brand name.
Written By: Trevor
Hello Trevor, Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Mark Motors of Ottawa
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A joy to do business with.
December 12, 2016
From the sales manager to the finance people I received a welcome and respect as though I was the owner.
Written By: Ian
Hello Ian, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Mark Motors of Ottawa
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Your Friends at Audi Mark Motors of Ottawa
View ProfilePurchase of our SQ5
December 12, 2016
Car shopping isn't often described as a pleasant experience for a whole host or reasons, but in this case I thoroughly enjoyed the process. The staff was courteous and knowledgeable and timely with the information we required to make our decision. I would recommend this dealership to anyone looking to buy an Audi! You owe it to yourself to visit the showroom and talk to one of the sales team.
Written By: Sylvie
Hello Sylvie, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Mark Motors of Ottawa
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Audi S3 2016
December 12, 2016
At purchase the salesman was very nice and professional. But 2 months later I was ask to speak with the manager by a salesman at Parts. I did speak with manager and sent follow up email without Any response from Hunt Club manager. We purchased the car in Ontario but plated it in Quebec and it didn't came with the Ontario plate holder for the front. we moved 2 months after purchasing the car to Ontario. We need to purchased a $400 piece of plastic to hold the plate. Also told the manager I'd be interested at purchasing winter Tires/Rims if we could come to a reasonable agreement for the plate holder. I'm really not impressed. It's very Cheap "Poor sense of judgement" to charge people for this, specially when we are told that all cars delivered to Ontario dealers come with the plate kit. I bought this car for my wife. I'm uncertain if I would by another bigger model Audi for myself. I'm so pissed off, my wife still drives without a front plate...
Written By: Patrick
Hello Patrick, Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our dealership. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Mark Motors of Ottawa
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Quick, easy and helpful!
December 12, 2016
I had Nick Assaly as my sales representative, he was great. He answered all my questions and got back to me when I needed feedback that is why I leased from Marks!
Written By: Guy
Hello Guy, Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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Purchase experience
December 12, 2016
This our second Audi Vehicle, and David has always been helpful to us, in terms of answering vehicle specification related questions, helping us to get loyalty rate of finance, even arranging service appointment for us!!
Written By: Shanshan
Hello Shanshan, Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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