Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1498 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 03, 2020
The service department at empire auto is very good and prompt as well as the staff are Professional and willing to work with you to your needs and service
Written By: dwayne h
Hi Dwayne, Thank you so much for your review, we really appreciate your time. Our team in Service are very hard workers, and they take great care to be exact and efficient for each of their customers. They are diligent, friendly and professional, and will be very happy to hear that you felt this in your experience. If you have any questions, or inquiries, please feel welcome to call the dealership. We will be very happy to assist you.
February 02, 2020
Charmaine was awesome. Great to work with and got me my new SUV.
Written By: Tiffany B
Hi Tiffany, Thank you for review, we value every one of our customer responses. Charmaine will be thrilled to hear that you had such a wonderful experience. Charmaine is a valued and dedicated member of the team, who works extremely hard to provide exceptional customer service for everyone of her customers. She will try her upmost to find the right vehicle for each of her customers. We hope you enjoy driving your new SUV, and it brings you lots of happiness in the future! Please feel free to contact us if you ever have any questions, we will always be happy to help! Welcome to the Empire Auto Group Family.
February 01, 2020
I had a good experience at the empire group and I would recommend them to friends and family
Written By: Mike S
Hi Mike, Thank you for your feedback, we appreciate the time our customers take to provide feedback, good or bad. Please feel welcome to contact out team by phone at 519 659-0888 - at your most convenient time - we would greatly appreciate an opportunity to resolve your concerns. We very much look forward to hearing from you.
February 01, 2020
I had a good experience at the empire group and I would recommend them to friends and family
Written By: Mike S
Hi Mike, Thank you for your feedback, we appreciate the time our customers take to provide feedback, good or bad. Please feel welcome to contact out team by phone at 519 659-0888 - at your most convenient time - we would greatly appreciate an opportunity to resolve your concerns. We very much look forward to hearing from you.
January 31, 2020
Excellent service from Shawn Uz at this dealership. Highly recommended.
Written By: Alec W
Hi Alec, We appreciate your time and leaving a review. Each of our customer's opinions matter greatly to us! We are delighted to hear that you had such a wonderful experience with Shawn. He is a very commitment member of our team, who is extremely professional and hard working for each of his customers. He will be very happy that you felt supported while purchasing your new vehicle. If at anytime you have any questions, please feel welcome to reach out and call our dealership. We will be happy to assist you in anyway that we can. Welcome to the Empire Auto Group Family!
January 30, 2020
About a year ago, I left an outstanding review for Empire Auto in London and the sales rep that I dealt with, Osman. I wish to recant that review. I was promised a years worth of free oil changes, have yet to receive one and tried numerous times to get in touch with Osman and never heard back. When I did hear back, it was only because we were going to try and get me into a newer vehicle. For whatever reason, I was yet again GHOSTED by Osman and have yet to hear anything back after over a month. This place is a joke and from what I have read on other reviews, does this to their customers who have issues with the vehicles they get put into. So a fair warning to everyone who recently got a vehicle through these guys - they are full of it and within another month or so you will start having issues with the car that you got. VERY DISAPPOINTED !!!!
Written By: Alexandria F
Hello Alexandria, Thank you for taking time to provide feedback, we take every review very seriously and value our customer's time. If you would like to call the dealership on 519 659 0888, at your most convenient time, we would like to assist you in resolving your concerns as soon as possible. We look forward to hearing from you.
January 30, 2020
About a year ago, I left an outstanding review for Empire Auto in London and the sales rep that I dealt with, Osman. I wish to recant that review. I was promised a years worth of free oil changes, have yet to receive one and tried numerous times to get in touch with Osman and never heard back. When I did hear back, it was only because we were going to try and get me into a newer vehicle. For whatever reason, I was yet again GHOSTED by Osman and have yet to hear anything back after over a month. This place is a joke and from what I have read on other reviews, does this to their customers who have issues with the vehicles they get put into. So a fair warning to everyone who recently got a vehicle through these guys - they are full of it and within another month or so you will start having issues with the car that you got. VERY DISAPPOINTED !!!!
Written By: Alexandria F
Hello Alexandria, Thank you for taking time to provide feedback, we take every review very seriously and value our customer's time. If you would like to call the dealership on 519 659 0888, at your most convenient time, we would like to assist you in resolving your concerns as soon as possible. We look forward to hearing from you.
January 30, 2020
charine eddy got me a good truck
Written By: Marc M
Hey Marc, We are very appreciative of your customer review. Each one of our customers is important to us, and your opinions are valued here at Empire Auto Group! Charmaine will be thrilled to hear that you had such an amazing customer experience while working with her to find your perfect vehicle. We know Charmaine is a diligent member of our team, who will go above and beyond to get her customer's into the right vehicle for their needs. If you ever have any queries, please always feel welcome to call our dealership, where we will be happy to assist you to the best of our ability. Welcome to the Empire Auto Group Family, and we hope you enjoy driving your new truck!
Most amazing service
January 28, 2020
I bought my Mitsubishi 2019 here with Shawn! Loving my new ride and stellar service I received! Think I found the best place to buy a car these people are more than helpful:)
Written By: Tanya
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January 23, 2020
I contacted Empire Auto Group one day and a few days later I was a proud owner off my beautiful car .... Salesman Malik was so much help .... I usually get stressed talking to salesmen but he took the time to listen and got me a vehicle that I was looking for exactly..... I felt comfortable and at ease talking to him ..... He helped me get in contact with an insurance broker that had very good rates .... And found reasonable interest rates for me for financing .... I would recommend this business to everyone .... Give them a call you wont be disappointed.... And thank you again Malik for all your help
Written By: Ruth P
Hi Ruth, Thank you so much for your review, we greatly appreciate your time. We are so pleased to hear that Malik was able to support you in your purchase of a new vehicle, and that you felt listened to! Malik is a very dedicated member of our team, who maintains exceptionally high standards when working with his customers, and we are delighted that you felt so welcome at our dealership. If you ever have any concerns or questions, please do not hesitate to reach out and contact our team, we are ready and happy to help! Congratulations on your new vehicle, and welcome to the Empire Auto Group Family!
