Bank Street Hyundai

April 02, 2014

John Nicholson is the Best!!! I recently went into the Bank Street Hyundai dealership during their end-of-March promotional event to test the waters on buying a new car. I must admit I was a bit apprehensive walking in as I have had very negative experiences with 'slippery' sales people in the past. Suffice it to say, it has not been my favourite thing! John Nicholson,Internet Sales Manager, was assigned to me and right off the bat I felt myself relax. Within about 10 minutes I was very comfortable with John as he walked me through the features on the lovely Elantra SE that I had my eye on. John's style is very straightforward, amiable and helpful - big on info and extremely low on pressure. I basically had one day to test drive and begin negotiating before going out of the country for 10 days during which the promotion would end. So the rest of the deal was negotiated over a series of emails over two time zones and with sporadic access on my part to both WIFI and telephone. As we went back and forth with options, and a surprise twist in car availability, John (who must have been under internal pressure to make the sale) remained focussed on my requests and queries and met me question for question with detailed information and added alot of value by sharing his own experiences with owning an Elantra. When I questioned him on certain options that I was curious about and not necessarily interested in, he was both enthusiastic (about the features) and respectful (of my stated preferences). I was doing my best to negotiate my way through the maze of additional charges that really add up once you add taxes and fees and John was open to, patient with and followed through on each of my requests for 'extras'. He really went to bat to get me the best value and we sealed the deal upon my return to town. I am now the proud and happy owner of an Elantra GT SE Tech. Very very great! Thank you very much John! And Joe Younes, the Financial Manager who prepared all the paperwork for the sale, was very professional and pleasant to deal with as well. Joe has an easy and straightforward manner. They make a great team and I felt very well cared for as I set off into the parking lot to collect my brand new car!!! Thanks Joe.

Written By: Carolina B

April 02, 2014

John Nicholson is the Best!!! I recently went into the Bank Street Hyundai dealership during their end-of-March promotional event to test the waters on buying a new car. I must admit I was a bit apprehensive walking in as I have had very negative experiences with 'slippery' sales people in the past. Suffice it to say, it has not been my favourite thing! John Nicholson,Internet Sales Manager, was assigned to me and right off the bat I felt myself relax. Within about 10 minutes I was very comfortable with John as he walked me through the features on the lovely Elantra SE that I had my eye on. John's style is very straightforward, amiable and helpful - big on info and extremely low on pressure. I basically had one day to test drive and begin negotiating before going out of the country for 10 days during which the promotion would end. So the rest of the deal was negotiated over a series of emails over two time zones and with sporadic access on my part to both WIFI and telephone. As we went back and forth with options, and a surprise twist in car availability, John (who must have been under internal pressure to make the sale) remained focussed on my requests and queries and met me question for question with detailed information and added alot of value by sharing his own experiences with owning an Elantra. When I questioned him on certain options that I was curious about and not necessarily interested in, he was both enthusiastic (about the features) and respectful (of my stated preferences). I was doing my best to negotiate my way through the maze of additional charges that really add up once you add taxes and fees and John was open to, patient with and followed through on each of my requests for 'extras'. He really went to bat to get me the best value and we sealed the deal upon my return to town. I am now the proud and happy owner of an Elantra GT SE Tech. Very very great! Thank you very much John! And Joe Younes, the Financial Manager who prepared all the paperwork for the sale, was very professional and pleasant to deal with as well. Joe has an easy and straightforward manner. They make a great team and I felt very well cared for as I set off into the parking lot to collect my brand new car!!! Thanks Joe.

Written By: Carolina B

March 29, 2014

very pleased with attention and information I have given a good rating because when I went in was not even sure of buying a car for sure that day. Dealt with Naser who was very informative, not too pushy, had a sense of humour that I like, was not offended by my frugal attitude and inquiries. did not rush or pressure. very informative. tolerant of my repetitive questions and satisfied each one completely. I felt he was genuine and not what I would have expected when purchasing a car. this was my first car and I would highly recommend them. they take care of their customers. Wendy

Written By: wendy l

March 29, 2014

very pleased with attention and information I have given a good rating because when I went in was not even sure of buying a car for sure that day. Dealt with Naser who was very informative, not too pushy, had a sense of humour that I like, was not offended by my frugal attitude and inquiries. did not rush or pressure. very informative. tolerant of my repetitive questions and satisfied each one completely. I felt he was genuine and not what I would have expected when purchasing a car. this was my first car and I would highly recommend them. they take care of their customers. Wendy

Written By: wendy l

March 08, 2014

Thanks for the excellent service Scott, I found the service and professionalism you gave me when i went for the remote on my car was really worth mentionning. Thanks for everything Thanks for everyting Amir, Shahir and Joe , The sales experience I received was great and this is my second time with Bank street Hyundai. Thanks

Written By: Denis S

March 08, 2014

Thanks for the excellent service Scott, I found the service and professionalism you gave me when i went for the remote on my car was really worth mentionning. Thanks for everything Thanks for everyting Amir, Shahir and Joe , The sales experience I received was great and this is my second time with Bank street Hyundai. Thanks

Written By: Denis S

March 05, 2014

Amir and Joe are not the first time I have dealt with them before. These two people are an asset .to your dealership. They are always friendly .they listen to the customers needs ,They do there job excellent as they make the customer at ease as at all times. The price may change but you can not change the people as they both are good at what they do I never really got a bad deal that I regretted.I also recommend my friends to them because I know that they are in good hands . Moe is the first time I meet .I knew as soon as he approached me and the wife and said can I help you or have you been helped. It was busy in the store he was so friendly and wanted to help us .He is an asset to your sales department as I have been in a few times and never felt so at ease so fast he has a good mannerism, like a calming effect .it made the wife happy so it made me happy so I went further into the sale. we came back to get the santa fa and he was the same person even though he had the sale already. He brought us coffee while he but the plates on in the snow .He could of just left us alone and put the plates on but he went the extra mile. good work to all that help us as there were others but these were the main people people

Written By: tom k

March 05, 2014

Amir and Joe are not the first time I have dealt with them before. These two people are an asset .to your dealership. They are always friendly .they listen to the customers needs ,They do there job excellent as they make the customer at ease as at all times. The price may change but you can not change the people as they both are good at what they do I never really got a bad deal that I regretted.I also recommend my friends to them because I know that they are in good hands . Moe is the first time I meet .I knew as soon as he approached me and the wife and said can I help you or have you been helped. It was busy in the store he was so friendly and wanted to help us .He is an asset to your sales department as I have been in a few times and never felt so at ease so fast he has a good mannerism, like a calming effect .it made the wife happy so it made me happy so I went further into the sale. we came back to get the santa fa and he was the same person even though he had the sale already. He brought us coffee while he but the plates on in the snow .He could of just left us alone and put the plates on but he went the extra mile. good work to all that help us as there were others but these were the main people people

Written By: tom k

March 03, 2014

I went to Hyundai to purchase my car for my 23rd birthday. The quality of care and service was impeccable. Everyone at the dealership was very friendly and extremely helpful. I felt extremely comfortable with everyone there. Mirek was an exceptional customer service personnel and I would not hesitate to return. I recommend that you visit Bank Street Hyundai as they are so helpful and gave me such a great deal. I want to say thanks to everyone that helped me buy my first car and made it such a special experience.

Written By: Carleton C

February 11, 2014

I am extremely happy with the customer service provided by both Thomas Jarret, Sales Rep, and Ashur Younan, Finance Officer. When I noticed an inconsistency in the sales slip, it was quickly rectified with understanding and professionalism. I would definitely recommend Bank Street Hyundai to anyone in the market for a new or used vehicle. Having bought a new vehicle in 2006 and now a used one in 2014, I can honestly say that Bank Street Hyundai is where I will purchase all my future vehicles.

Written By: Yvette G