Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2466 Reviews
1293Review Ratings Breakdown
Consumer Reviews
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Poor customer service
April 09, 2021
After owning 5 Honda’s from CRV to Civic to Ridgline and Passport. All but the passport being reliable vehicles. But the worst part of my entire experience is the service I received not only from BRANTFORD Honda but from Honda Canada telling me a whistle in the vents is working as designed and to deal with it . My 2019 passport has been into the dealership almost a dozen times, from factory recalls (understandable) to tire pressure issues, radio issues, folding mirrors , windshield trip breaking loose, power window button defective. I understand it’s a vehicle and it can be fixed . But a year old with 20k and it seen the dealership that many times . Called Honda Canada and they escalated it to mediation and it took him almost 8 weeks just to call me and tell me sorry we have done all we can do . I’m not crazy and hearing things as the service advisor at the dealership also hears the noise. A whistle while your driving is extremely irritating. When I called and left a message for upper management at the dealership in early February, still awaiting a call back. Sincerely one very disappointed customer
Written By: Jim
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April 08, 2021
Written By: Harry D
March 28, 2021
I bought my car from Ando and Krista about a year ago in the heat of COVID, and it was easy then. A year later my girlfriend bought her car from them as well, and it was even easier. The staff is friendly, educated and makes the car-buying process easy, fun and enjoyable. It’s also not very time-consuming, and they always go the extra mile for their customers. They also have a really good coffee machine. I can’t really imagine going to anyone else whenever anyone asks me about a car. These guys are my “car guys”.
Written By: George H
March 19, 2021
Aaron Alonzo provided exceptional sales service to me and my family while we purchased a 2020 Honda Civic back in Aug, 2020. What I appreciated most about Aaron was his sincerity and transparency. Aaron is simply a nice young man. He was approachable, friendly, genuine, and helpful. I took the time to speak with his supervisor following the sale to share my appreciation for Aaron and that I most appreciated that he didn't try to sell me a car. Of course, his goal is sell vehicles, but because he didn't employ tactics etc. that the industry uses (not that that's immoral or anything, I get that it's sales), he simply understood what our family was looking for and as we pursued investigating and exploring options, he provided the information all while ensuring that we were supported in our pursuit of a vehicle. I hope that Aaron continues to thrive at Brantford Honda and that his work is noticed and rewarded. Blessings, Aaron and thank you for the excellence in helping us get into a civic.
Written By: Dan J
March 16, 2021
I serviced my Accord for the first time at Brantford Honda, Great, Friendly and Fast service. Most importantly Service Rep did not try to oversell on anything. Would suggest to anyone.
Written By: Armik M
Satisfied customer
March 13, 2021
I was not looking forward to purchasing a new vehicle during Covid and had actually delayed the decision to purchase from last year. But this week I began my search and ended back at Brantford Honda and with the help of Aaron Alonzo I successfully completed the purchase of my new 2021 Honda Pilot. Aaron met me on the parking lot Wednesday and walked me through the various models and features of each , and brought several vehicles to test drive. I returned Thursday to negotiate the deal. Aaron was super friendly and helpful throughout the process and with his product knowledge and expertise I was able to move forward with my purchase. Today we picked up our new vehicle and again Aaron walked me through the process and I felt comfortable driving away with our new Pilot. Thanks Aaron for all your help. You are an asset to Brantford Honda!
Written By: Simon
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March 12, 2021
These guys are outstanding Natalie and the finance team went above and beyond to get me exactly the car I wanted hassle free and nothing but good vibes from everyone it's a welcoming environment I recommend to anyone who's looking to buy I went to 2 other honda dealerships before choosing brantford honda they were the only ones who didn't treat me like just a customer they treated me like they actually cared and again went above and beyond to make me happy ... and that's what counts if your in the market for a car new or used see Natalie and the sales team I promise you the experience will be unmatched to other dealerships ... with that being said I know where I'll be coming to upgrade in a couple of years thank you thank you everyone !! AlsoI live 40k away and happily make the drive here even for service
Written By: Anthony V
March 11, 2021
I usually don’t post reviews much but this one is well deserved and then some. James treated us wonderfully from start to finish; he was super clear and answered all of our questions, provided any extra paperwork that I requested for my own comfort/records, and kept in touch via text without fail. He was transparent about the history of our car (it was pre-owned) and did everything he could to prepare it and fix anything we weren’t 100% happy with before pick-up. We live far from the dealership but I would come all the way back in a heartbeat for my next car. We also dealt with Nicole and Pete, both of which were clear, helpful and friendly as well. I will recommend this place to everyone I know from now on.
Written By: Akina J
March 10, 2021
Fabulous service provided by Aaron and Peter at Brantford Honda. They made the purchase of my Honda CRV seamless. Would highly recommend!
Written By: MEL P
March 10, 2021
Written By: Kacy K
