Murray Hyundai

November 08, 2024

Great service, when I was looking for looking for a new vehicle. No pressure and my sales professional knew the vehicle.

Written By: Richard R

November 05, 2024

Written By: Sai K

October 30, 2024

I will no longer be using this location at all ! I called to book my car in as what is wrong should be under warranty and this is the location I purchased my vehicle from. The women on the phone made me feel stupid and was rude . When I was asked what my vehicles Vin number and mileage was I expressed that because I had to leave a voice mail and be called back I am now at work and cannot leave to look at my car . I was met with silence and then was asked “ well are you going to see how many kilometres your car has “. Once I repeated I was at work and cannot leave I was met with a tone like I annoyed them and was told “ we can get it from you when you come in then “. Due to my father being the co owner of the car I was not taken seriously when explaining what was happening with my car . My father then called to speak to the service manager to express his frustrations as both my mom and I have now had the same experience with Murray Hyundai in the last year . The manager seemed to only be concerned on getting my car in to their location for an appointment and kept talking over my dad . Once my dad stated that I would be going to another location then he was able to speak without being spoken over . So frustrating when our family has supported this location for years by buying our vehicles here .

Written By: Sam F

October 30, 2024

Dissapointing customer service. Called several times to make an appointment for yearly service, left several voice mails and no answered or called back, so my business went to Birchwood. It is sad, as I wanted to upgrade to a Palisade, but I guess will go somewhere where they answers their phones.

Written By: Adrian B

October 25, 2024

Excellent service department and John did a fantastic job getting my car back to me in a timely manner. I was not expecting to get it until a week or so but was happy to receive my vehicle within two days of my tire going flat. Process initially wasn’t smooth but I was very impressed with John’s service! 😊

Written By: ERSC

October 05, 2024

I purchased a 2024 Hyundai Ioniq 5 and had a positive sales experience with Brendon. My only critique is that the process was a few hours long due to short-staffing.

Written By: Nicholas T

September 30, 2024

Thanks to manager Artem! He told everything in great detail, explained what and how. I recommend

Written By: Vladimir S

September 27, 2024

Did a good job on some recall work but getting an appointment or anyone to return your call (even when you're told by someone your call will be returned) is impossible. Customer service is pretty much non existent.

Written By: Lisa H

September 22, 2024

Written By: Olena K

September 21, 2024

My 2015 Elantra basically had engine failure and the engine needed to be replaced. I research and that particular engine and year of the vehicle met the time frame of a Class Action Lawsuit Recall. I brought the vehicle in and was told I needed to gather all maintenance records for the vehicle because I needed to prove the engine didn't die due to my neglect...so I tracked down most of them thanks to the book keeping of Kal Tire, Great Canadian Oil Change and others (Who keeps oil change records from 6 years ago?). There was a gap in my records (although all other records indicated I was pretty regular at 5-6000 km's). Plus I had just recently replaced the transmission at cost of $1400 to me. (Not too mention new brakes, and tire alignment with the past 2 months). I was told to get a CarFax to prove my diligence. This also showed a gap, which they then indicated they were aware of because they ALSO got a CarFax (not sure why they couldn't save me the $50). They continued the diagnostic and concluded...to no one's surprise...the engine failure was not due to the recall criteria, but also not due to my neglect. It was something else. At this point I would have been disappointed but slightly understanding. What really 'ices the cake' of frustration is they charge me the $400 for diagnostics. Looks like the whole Class Action Lawsuit works well for them because they make near $400 per diagnostic..REGARDLESS OF THE OUTCOME. At one point I said 'well I guess I'll be needing to buy a new car' and they said they had salesmen who would be happy to show me some options....SERIOUSLY...After this experience do they really think I'm going to buy, or even consider, buying another Hyundai. I drove Hyundai's previously but can't see that in my future.

Written By: Trevor O