Bytek Automobiles Inc. VW

October 11, 2018

I purchased a new Golf Sportwagon in September 2018 from Alex Grigorescu and received nothing short of an excellent service! I greatly appreciated his patience and flexibility during with my decision making process, very professional!

Written By: Peter J

October 06, 2018

Written By: Frédéric C

October 06, 2018

Written By: Frédéric C

October 05, 2018

Posting for a friend that's not technically inclined. He submitted a rust claim in November 2017 and it was never submitted to VW by the body shop. They did a shuffle of employees in the body shop not long after and when my friend followed up in March; they said they had no such claim in their system and to come back. He did so and they submitted everything in early April. They said it usually only took 6-8 weeks at most to get a response from VW... Here we are in October and my friend is still waiting. We followed up with VW and they said its all on the shops since they are independently owned. Seems everyone he calls or talks at Bytek just points the finger to someone else. Countless times Body shop employees and managers said they would expedite the process and\or follow up but no follow ups were ever given. There is definitely a management problem there that is worse than previously thought but waiting 1 year for rust claims should never happen. If you are short staffed or had troublesome staff; fire the bad staff and replace them with better staff and hire additional staff to get things happening. We inquired with other VW Dealerships in Ottawa and they all confirmed this should not take a year. 3-4 months TOPS. Management needs to wake up and fix this large issue because I see from other posts here that similar issues happened to other customers.

Written By: Jean D

October 03, 2018

I have been a customer of Bytek Volkswagen since 2012, when I bought a Jetta. Sales and service have always been excellent. Just this week, I purchased a 2014 Passat. I dealt with sales representative Alex Grigorescu. Alex was excellent. He was patient and forthright regarding questions I had about the vehicle. He explained the sales process very clearly and overall made the purchase process very simple. I have purchased many cars over the years and it is always a stressful process but Alex helped make the experience a positive one. Thank you Alex. I also want to thank Lesley, who has been with Bytek for many years. Again, Lesley helps make the process simple and pleasant. I appreciate that very much.

Written By: Alan F

October 03, 2018

I have been a customer of Bytek Volkswagen since 2012, when I bought a Jetta. Sales and service have always been excellent. Just this week, I purchased a 2014 Passat. I dealt with sales representative Alex Grigorescu. Alex was excellent. He was patient and forthright regarding questions I had about the vehicle. He explained the sales process very clearly and overall made the purchase process very simple. I have purchased many cars over the years and it is always a stressful process but Alex helped make the experience a positive one. Thank you Alex. I also want to thank Lesley, who has been with Bytek for many years. Again, Lesley helps make the process simple and pleasant. I appreciate that very much.

Written By: Alan F

October 01, 2018

Purchased a Golf Alltrack the process was smooth and easy. One of my best car buying experiences ever. Thanks Alex and Team. Also Denis in Parts for setting me up with floor mats. Much Appreciated!

Written By: Mitch R

October 01, 2018

Purchased a Golf Alltrack the process was smooth and easy. One of my best car buying experiences ever. Thanks Alex and Team. Also Denis in Parts for setting me up with floor mats. Much Appreciated!

Written By: Mitch R

September 28, 2018

Our family has dealt with Bytek through 3 VW purchases in the last 10 years. Each time, we have made our purchases with the help of Andrew Quadling. Andrew is a gem and such a pleasure to deal with and he knows his stuff. Buying a car is an experience some people find negative, but each one of our purchases has been extremely positive and we have become loyal customers. Bytek was the first VW dealership I visited on my quest for a new VW Golf. I visited the 2 other Ottawa VW dealerships in town, but went with my gut and went back to Andrew. Andrew Quadling is the kind of person you'd be happy share a pint or coffee with after meeting, and he also sell great cars:) Thank you Andrew!

Written By: Sasha H

September 28, 2018

I had a great experience with Mark Zinck and Rebecca Nickerson while getting my 16 Golf R. This was a hard car to find, and when I did Mark made sure to keep me updated on the cars timeline for arrival and CPO inspection process. He was very professional, courteous and knowledgeable, I would recommend Mark to anyone thinking of going to Bytek VW. Same can be said for Rebecca, she was kind, and willing to help at any time.

Written By: Thomas B