Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2382 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 03, 2019
We bought our CR-V from Brantford Honda last year and Ryan was awesome. We have brought it in for regular service as well and Trevor and Todd have also been fantastic. Overall a great place with friendly, reliable service Update: Nov 2019 - Just traded in the CR-V for an Odyssey and we had the pleasure of being able to work with Ryan again through the sales process. Fantastic experience! Very friendly and knowledgeable. Highly recommend! Update: April 2025 - still loving the Odyssey and we just leased a CR-V. Happy to have dealt with Ryan again as he continues to be professional and extremely helpful throughout the process.
Written By: Paul R
Hi Paul, thank you for taking the time to leave us a review. It's great to have you part of the Brantford Honda family!
October 31, 2019
Written By: Emily M
Thanks for the great rating. We really appreciate your support.
Trevor Rogowski is the Best!!
October 29, 2019
Trevor is my advisor & I feel I'm in good hands with all his knowledge and understanding. He is great at explaining why, what & how the Job needs to be done. thank you Trevor for helping me get what I need and always letting me know when a service will be due within the next couple of weeks so that I can get it done all at once - life is busy as we all know! your awesome!
Written By: KELLY
Related Staff:
Exactly what we wanted and needed.
October 25, 2019
We needed to purchase a car quickly within a very specific budget and wanted as new as possible with as few kms as possible - we were able to get better than expected on both counts. The service from start to finish was incredible.
Written By: John
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October 22, 2019
From the beginning I thought everything was great, I thought the sales team had my back I left after purchasing my car feeling good. Boy did that not last long. I was shifted from 2 different sales people and the one I did not want to deal with because of personal issues... he knew my husband and I didnt want him knowing anything, during that whole purchasing the car the sales person kept talking to my husband like it was my husband's deal but fully knew it was going under my name and completely disregarded anything with what I needed to do. My husband talked me down from walking away... and he actually did really help me. Come 2 weeks after I bought the car no payment came out of my bank, so I contacted the business manager who said she had set my payment schedule the same as my civic I had. She had told me it's the 4th and the 18th well checked my bank and no payment came out on the 4th . She said she wasn't going to contact Honda finance and see what's going on, on tuesday and I should hear from her after 3pm... well tuesday came and tuesday went and heard nothing so i googled the number and called them myself... to find out the payment schedule was completely different than my civic. So got that squared away. Next there was a steering issue with my car... contacted the sales person who helped me never got back to me... contacted him through my husband's phone pretending to be him and he messaged right back. It's like once they sell you a car they dont care afterwards. I brought it to the service area and they were amazing that's why I put 3 stars. Never dealt with such amazing service people. But the sales guy and business manager really need to be in a different ball game when it comes to customer service.
Written By: Beth A
Hi Beth, We are sorry to hear your experience was less than excellent. We want to make this right! If you could contact Mike at manderson@brantfordhonda.com with more details, we will do everything we can to fix this!
October 22, 2019
From the beginning I thought everything was great, I thought the sales team had my back I left after purchasing my car feeling good. Boy did that not last long. I was shifted from 2 different sales people and the one I did not want to deal with because of personal issues... he knew my husband and I didnt want him knowing anything, during that whole purchasing the car the sales person kept talking to my husband like it was my husband's deal but fully knew it was going under my name and completely disregarded anything with what I needed to do. My husband talked me down from walking away... and he actually did really help me. Come 2 weeks after I bought the car no payment came out of my bank, so I contacted the business manager who said she had set my payment schedule the same as my civic I had. She had told me it's the 4th and the 18th well checked my bank and no payment came out on the 4th . She said she wasn't going to contact Honda finance and see what's going on, on tuesday and I should hear from her after 3pm... well tuesday came and tuesday went and heard nothing so i googled the number and called them myself... to find out the payment schedule was completely different than my civic. So got that squared away. Next there was a steering issue with my car... contacted the sales person who helped me never got back to me... contacted him through my husband's phone pretending to be him and he messaged right back. It's like once they sell you a car they dont care afterwards. I brought it to the service area and they were amazing that's why I put 3 stars. Never dealt with such amazing service people. But the sales guy and business manager really need to be in a different ball game when it comes to customer service.
Written By: Beth A
Hi Beth, We are sorry to hear your experience was less than excellent. We want to make this right! If you could contact Mike at manderson@brantfordhonda.com with more details, we will do everything we can to fix this!
October 18, 2019
I had a great experience working my sales rep, Papa. He was very friendly, knowledgeable and helpful. I would highly recommend this dealership.
Written By: Dina C
Hi Dina, Thank you for taking the time to leave us some feedback! We're glad you had a good experience working with Papa, we hope you are enjoying your new vehicle!
October 18, 2019
I had a great experience working my sales rep, Papa. He was very friendly, knowledgeable and helpful. I would highly recommend this dealership.
Written By: Dina C
Hi Dina, Thank you for taking the time to leave us some feedback! We're glad you had a good experience working with Papa, we hope you are enjoying your new vehicle!
The Best Place to Buy a Honda!
October 17, 2019
If I could give this location 10 stars, I would! This is absolutely THE place to buy THE Honda! From the moment you enter to after you buy your car and go for servicing, etc, this location never disappoints. The staff members always greet you with a smile and genuinely take the time to sort your needs. We recently bought our 3rd Honda (first Accord Touring) from Casey O'Niell and the experience was nothing short of the best. We never felt pressured and there were no typical salesman tactics used (which are always a put-off) but just a honest, respectful deal! I called in to ask if the make and color we wanted was in stock and within minutes of the call, Casey sent us a video with the vehicle details. He was always prompt to respond to any of our questions and went above and beyond! We ended up buying the car on the same day and had it parked in our driveway in a week.. woohoo! As a bonus, you get a beautifully wrapped gift basket when you pick up your car which also shows how thoughtful these guys are. The manager at this location also deserves a shout out as you can see he is involved with the customers (and not the types who just peer over you from their offices while you make one of the bigger purchases of your life). We are 100% returning to this location for our car needs and recommend it to everyone we know!
Written By: Manraj
Related Staff:
October 17, 2019
If I could give this location 10 stars, I would! This is absolutely THE place to buy THE Honda! From the moment you enter to after you buy your car and go for servicing, etc, this location never disappoints. The staff members always greet you with a smile and genuinely take the time to sort your needs. We recently bought our 3rd Honda (first Accord Touring) from Casey O'Niell and the experience was nothing short of the best. We never felt pressured and there were no typical salesman tactics used (which are always a put-off) but just a honest, respectful deal! I called in to ask if the make and color we wanted was in stock and within minutes of the call, Casey sent us a video with the vehicle details. He was always prompt to respond to any of our questions and went above and beyond! We ended up buying the car on the same day and had it parked in our driveway in a week.. woohoo! As a bonus, you get a beautifully wrapped gift basket when you pick up your car which also shows how thoughtful these guys are. The manager at this location also deserves a shout out as you can see he is involved with the customers (and not the types who just peer over you from their offices while you make one of the bigger purchases of your life). We are 100% returning to this location for our car needs and recommend it to everyone we know!
Written By: Manraj K
Hi Manraj, Thank you for taking the time to leave us some feedback! We are so happy to hear about your excellent experience working with Casey! We hope that you are loving your new vehicle! Welcome to the Brantford Honda family!
