Acura on Brant
629 Brant St , Burlington, ON, L7R2H1
Member since March 10, 2014
629 Brant St Burlington ON L7R2H1Overall Score
Acura on Brant853 Reviews
345Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Superior Service
June 24, 2014
We have been customers of Acura on Brant for well over ten years and can't imagine going anywhere else for our vehicles. The main reason is the superior service we receive from Andrew each and every time we walk into the service centre. We see Andrew treat every customer with respect and individual attention to detail, no matter what the issue. Our vehicles are serviced promptly, we are given expectations which are fully explained and we feel the service surpasses our expectations. Coming into Acura on Brant feels like visiting a friend, rather than going to a service appointment.
Written By: ALBERT
Wow! Thank you very much. This means an awful lot to me. made my day for sure. Thank you Albert and Jennifer.
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Always the same excellent service!
June 24, 2014
I had the snow tires removed and replaced with my regular tires. Andrew called to say that my car also needed an alignment. Car was ready and clean when I picked it up. I appreciate the friendly and upbeat mood that I always experience when going there. Bringing my car in for maintenance is not one of my favorite things to do as I don't like interruptions to my daily routine but it's necessary and the welcome I get makes it much better. Thank you Andrew and Acura staff!
Written By: SANDRA
Happy to have helped. Thanks Sandy!
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Excellent communication skills by the staff & the notification when service was complete.
June 20, 2014
Was greeted with a smile & advised of the details of the service and enjoyed a friendly conversation witht the shuttle driver.
Written By: CHRISTOPHER
Thank you Christopher. I appreciate the support.
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very professional and understanding
June 20, 2014
I have been using Acura on brant for past 2 Years. ANDREW was constantly in contact with me plus understanding exactly what I need and reaching my goal at the most cost effective way. Will definitely recommend people to Acura on brant
Written By: RAHUL
Thanks Rahul. My pleasure.
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Great Experience!
June 19, 2014
Glen was very helpful in my search for a new vehicle. Very intelligent and caring as we took our time to select the right vehicle. The whole team at Acura on Brant worked together to help create a great customer experience. I would highly recommend Glen and his team of sales professionals.
Written By: BRANDON
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Efficient
June 19, 2014
Oil change and check up. Adviser received me directly and took the information and immediately got an attendant to bring the vehicle in for service.The adviser told me to help myself to the complimentary coffee, and directed me to the waiting areas. My vehicle was presented in 45 minutes with a nice clean washing included. Nice touch. The adviser reviewed the tech report on the inspection of the vehicle and what may require attention in the near future.
Written By: ROBERT
Thanks Robert.
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Andrew and his team always exceed expectations.
June 18, 2014
Andrew: We have had many conversations, some very relaxed, some a little heated. I have never been critical of you and your team, you always strive to do your best. Even before Acura realized there was a problem with the torque converter, you tried to find and fix the problem. My RL has suffered from the so called " transmission judder" almost the entire time I have owned it and still does. The letter was very clear from Acura " after the update is done, if the judder appears or reappears, the torque converter will be replaced free of charge" Unfortunately, this doesn't appear to apply to all cases, especially mine. When I complain about the vibration, the reaction is always "there is nothing wrong". I believe a car of that quality should not normally vibrate as it shifts gears. You know what I really believe, Acura feels it has spent too much money on my problem and has decided not to spend any more.
Written By: BRIAN
Thanks Brian. I appreciate your kind words of support. I regret your continued frustration with the 'judder' but please remember we're in this together and my team is standing by when needed.
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Thorough, prompt pleasant service with coffee and comfortable seating area
June 17, 2014
Please see my service form for work done for my car. As a long standing customer, the free or discounted replacement of windshield wiper blades would have been appreciated.
Written By: CYNTHIA
Thanks Cynthia. I appreciate the support. With the wiper insert at $6.90 and complimentary installation I couldn't have discounted too much. I've put a note on your file for a discount next time.
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Part services
June 15, 2014
Couldn't fix my Acura, didn't know what they were doing. $1400.00 for nothing but spark plug change. Just said to keep driving won't matter...wrong answer.
Written By: Josephine
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Well greeting and advise
June 14, 2014
I was please to get great greeting and service advice by Andrew. Service was done on time! No add on quotes to try to sell me more services. Awesome.
Written By: THI K
Thanks Thi Kim. My pleasure.
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