South Trail Chrysler

July 01, 2024

Alim worst sales person you can ever ask for try someone other in same dealership or anywhere else

Written By: harry b

June 22, 2024

Rip off only

Written By: nida s

June 17, 2024

Great service Paramjit was awesome

Written By: Karl T

June 14, 2024

Treavor the lead service advisor was outstanding in helping me with an issue with my jeep and issue was resolved in quick and timely manner . Highly recommend this dealer to anyone looking for great service. Thanks again treavor

Written By: Raffaele I

June 13, 2024

I make my living with my 5500 ram 1 ton flat deck and my friends at South Trail help keep me on the road.

Written By: Ryan G

June 11, 2024

I can't express enough how thrilled my boyfriend and I are with the exceptional service we received from Austin Hamilton at South Trail Chrysler. Austin made my boyfriend's first purchase of a brand new vehicle an absolute breeze. From the moment we stepped into the dealership, Austin greeted us warmly and took the time to understand exactly what my boyfriend was looking for in his new truck. He paid meticulous attention to the details, ensuring that every feature and specification my boyfriend desired was accounted for. What truly stood out was Austin's pleasant demeanor and genuine interest in making sure my boyfriend felt comfortable and informed throughout the entire process. His professionalism and expertise made the experience stress-free and enjoyable. Thanks to Austin's dedication and commitment to customer satisfaction, my boyfriend drove away in his dream truck, and we couldn't be happier with the outcome. If you're in the market for a new vehicle, I highly recommend reaching out to Austin Hamilton at South Trail Chrysler. You won't find a more reliable and attentive salesperson to guide you through your purchase. Thank you, Austin, for your outstanding service and for making my boyfriend's car-buying experience truly memorable!

Written By: Kayla W

June 11, 2024

I recently had an exceptional experience at South Trail Chrysler, and I can’t recommend them highly enough! From start to finish, the service I received was top-notch, and I owe much of that to Austin Hamilton. Austin made the entire process easy and straightforward. His professionalism and knowledge were evident from our first interaction. He listened attentively to my needs and provided personalized recommendations that perfectly matched what I was looking for. Not only was Austin incredibly helpful, but he also went above and beyond to ensure I felt valued as a customer. His friendly demeanor and willingness to address any questions or concerns made me feel confident in my decision every step of the way. Thanks to Austin and the team at South Trail Chrysler, I drove away in the perfect vehicle for me, and I couldn’t be happier with my purchase. If you’re in the market for a new vehicle and want an stress-free experience, I highly recommend reaching out to Austin Hamilton. You won’t be disappointed! Thank you, Austin, for your outstanding service!

Written By: Christopher K

June 10, 2024

I own a 2014 Jeep Cherokee and my powerlift gate has not worked for the past ~4 years. ~2.5 years ago, while my vehicle was in doing repair on the engine, I asked South Trail Chrysler to take a look at my powerlift gate. I received a phone call stating a need a new lifting arm (~$50) therefore I agreed to get the work done (I thought that was insanely low for the price). I received another call shortly after stating that did not solve the issue and I needed to replace the other lifting arm (~$800-$900, that sounded more realistic) and I decided to not get the work done. Fast forward to last week and I received a letter in the mail from Chrysler for a recall on powerlift gate for Jeep Cherokee (electronics). I figured I would get the recall done, most likely not solving the 4 year old issue with the lifting arm but here is to hoping. After the service is complete, the powerlift gate still does not work (no surprise) and I am informed that I will need to replace both lifting arms (~$1200). I was going back and forth on if I want the work done when I was informed that the parts are on backorder until the end of June therefore I have time to think about it. I go pick up my vehicle and received a bill of $210 for 1 hour of diagnostics on the powerlift gate. When has a recall cost a customer money to service? I could of told South Trail Chrysler that my powerlift tailgate would probably not work after the recall considering YOUR dealership told me ~2.5 years prior that I needed a new lifting arm. I have been going to this dealership service department for my 2 vehicles since they have opened ~7-8 years ago and have had some major work done, but my business will be taken elsewhere for future.

Written By: Barry M

June 07, 2024

So living in Alberta seems to be Chrysler's scapegoat. I have had my new 2023 dodge ram 1500 truck for just over a month and it has blown out the panoramic sunroof. Yes, blown up, not something gone through it. Shards of glass everywhere. I called FCA and they told me its covered by warranty, just call a dealership. Well, I called three dealerships and they said no warranty if I couldn't prove it wasn't a rock chip. I said, prove that is was, so, NO WARRANTY. If we lived in Ontario, this would be covered under warranty, but because we live in Alberta, it is a rock chip. I was as quoted $2,000 for the repair of the glass and cleaning of all the Shards of Glass. Go figure, buy a $80,000 truck and a month later, put another $2,000 into it, plus I now have to put 3M on it, so it doesn't happen again. I sure hope there are no shards of glass left to fall on my seats and family while driving in what should be my brand new truck. Do not buy a Panoramic sunroof unless you are going to spend the money to protect it because Chrysler won't help you. Please note, this is not a reflection on the dealerships, however they sell the product and should let someone know this fact.

Written By: Zeke P

June 06, 2024

Good day. So I recently purchased a 2019 Charger from these folks my 7th vehicle from the McManus group. Upon delivery there was no effort to clean or detail the car and was handed over with a broken windshield and Audi floor mats . The inspection of the car was done after I put a deposit down , I had to immediately replace the air and cabin filters as they were absolutely filthy, such a simple thing to do at a cost of less than 60 dollars to the dealership but I was told as long as they are there that's all that matters. Upon further inspection at another facility it was discovered that the rear shock was leaking but would not be replaced and the brakes were badly rusted and needed replacing,so when I took the car back I explained that the brakes were in need of attention and the rear shock was leaking, they did the rear brakes because I am an "industry guy" so now after less than 400 k I'm doing the front brakes next Monday due to heavy pulsating under reasonable braking and the shocks because they have to be done . So having said all that , yes I willing bought the car and signed the paperwork knowing that it would have to come back for the glass, the detail of the car I did because they wouldn't have spent 10 hours detailing it . Am I disappointed in the car, no I'm not I am disappointed in that brand and dealer loyalty mean nothing anymore. It's all about how much can we make .I understand how inspections work , but the little details make for a happier customer.

Written By: Tom M