South Trail Chrysler

May 17, 2025

Salesman Greg was good, friendly and responsive. That's where the good ends for this dealership. I started negotiations on the Cherokee in the picture. Made an offer in person and was quickly ushered out of the dealership without a counter offer. I engaged with Greg via email outlining how I arrived at my offered price complete with local comps for my trade in and this Cherokee. They came back using out of province and out of market cherry picked comps to bash my trade value and inflate theirs. At this point I'm dealing with Luke sales manager, what a waste of time, bunch of hoops to jump through submits me an offer in writing then pulls it and inflates the price by $2000.00 because of perceived "issues" with my trade in, then tells me there's another appointment to view the Cherokee so i better put money down to hold it. I wasted 4 days on this deal only to be jerked around. I went and bought from Woodridge Ford instead, Negotiated and closed the deal in 3 hours including test drive with a professional experienced sales team. I hate dealing with time wasting dealerships like this. Rather have No car than Mopar, funny thing is the ad now shows this jeep listed $3000.00 cheaper than when i was negotiating on it, i guess their claim of "not having enough margin" falls flat when a week later you discount it by that much. ***UPDATE TO RESPONSE*** There's some real distorting of facts in your response, to make it seem like I'm a low balling tire kicker. Firstly I valued your Cherokee at $38500 based on comparables, i explained in detail how I arrived at that number. Looks like your current price is only about $2300.00 away from that now, still with no takers. As for my Trade in having "thousands of $ worth of problems" it was out of Province inspected June 2024, or less than 6000kms ago had new tires and newer front/rear brakes. It's also been in your shop since the out of province inspection in October with no mention of these "safety issues" lastly when i traded it to Woodridge ford they made no mention of the same issues. My offer was fair, and so is my review instead of rushing here to defend your actions or attack my review, perhaps learn from this and do better to operate transparently in the future.

Written By: Alex C

May 13, 2025

We just purchased a 2022 Ram 1500 from Alim car side and he was absolutely awesome to deal with! He was so friendly and professional and really cared that we got the right truck for our needs. He went above and beyond the call of duty, even driving me to the registry office! I highly recommend him for your next used vehicle purchase! Also a big shout out to the detailing team, they do a really good job getting the vehicles spotless inside and out!

Written By: Karen M

May 12, 2025

Disappointing Experience – Beware of Poor Service and Hidden Costs I had a very frustrating experience with this dealership. When I bought my first vehicle (a 4x4), they sold it to me with mismatched tires. As a first-time buyer, I didn’t know that using different tires on a 4-wheel-drive vehicle can cause problems. I only found out when a tire shop refused to reinstall them after winter, and I had to spend an unexpected $1,500 on a new set. On top of that, the dealership agreed in writing to fix the sunroof sunshade as part of the sale, but they never followed through. I reached out multiple times, but they ignored me completely. Eventually, I gave up and got a quote from another dealership—$1,300 to repair it. There was no communication or honesty about these issues. It felt like they were just trying to make the sale and take my money, without any responsibility afterward. I would not recommend this dealership based on my experience.

Written By: Vitalii B

May 10, 2025

I recently purchased a 2024 Jeep Wrangler Willys 4xe from Jonathan Orphanidis at South Trail, and the entire experience was outstanding! From the very beginning, Jonathan went above and beyond—before we even met, he sent me a personalized video introducing himself and showcasing the Jeep. That personal touch was next level and instantly got me excited. I came from out of province to check out the vehicle, and although I arrived earlier than planned, Jonathan was super flexible and made himself available without hesitation. He was incredibly kind, professional, and clearly knows his stuff—he made the whole process easy and enjoyable. Big shoutout as well to Moe Farooq, the Finance Manager. He had everything prepped and ready to go, making the paperwork quick and painless. Honestly, it was a blast dealing with this dealership from start to finish. If you're looking for a new or used vehicle, I absolutely recommend visiting South Trail and connecting with their amazing sales team. Great people, great service, and an all-around great experience!

Written By: Israel V

May 08, 2025

Hello we got this 2020 ram 2500 Big Horn, dealing with Greg was awesome the crew we dealt with was great and the truck was what we were told it was, it was worth the drive to Calgary for it, Thanks again Greg and the crew for your time.

Written By: FVF P

May 04, 2025

Bought my new vehicle here, only place I’ve ever taken it for service since I had it included in the new sale. Today took it to a new mechanic shop and he pointed out they stripped my lug nut on the oil pan and left all my air filter screws loose . Disappointing but not the end of the world . Enough to not return for a service though !

Written By: Eric R

May 01, 2025

Gosh I was looking for my original review regarding my exceptional service. The owner Mike, the engineers he brought in the whole team that helped me with my jeep grand Cherokee summit! I vowed when it came to buy a new car, I wouldn’t go anywhere else! So much so, I would have driven across the country to make a deal because of the service I received a few years back! And well, we went in yesterday with the same old tired vehicle that was not doing so well! Brad, and maycen were the 2 guys for the job! And they smacked me into my dream car ina Dan out same day, took my very expensive problem off my hands and I’ll say it again! WHEN IM READY I’ll be back for another🤌🏽 you have me as a long standing customer because of how amazing you all are! Jeep girl for life over here and I know just the guys to do it!

Written By: Crystal M

April 26, 2025

Got a vehicle from Alim, he was awesome to deal with all the way through. Upfront and honest, and genuinely cared that we got everything we needed & wanted. Highly recommend him to anyone looking for a vehicle!

Written By: Daniel R

April 20, 2025

This place is so Gucci and beautiful while the staff are warm and amazing . I’m from out of town and they were so helpful with my repair and directions on my way to Ontario .

Written By: Trish X

April 17, 2025

My husband and I just purchased a 2018 Jeep Grand Cherokee Summit from Alim and are extremely happy with our purchase & experience 😀 Alim was friendly, knowledgeable & professional. He was a pleasure to work with, even coming in on his day off! Every step, from viewing our vehicle to driving it home, was effortless. Alim even drove us to the Registry office and back. He is a very conscientious and accommodating Sales Executive and made every effort to ensure that our experience & purchase was exceptional. Our Jeep was impeccably cleaned and had a full tank of gas! And, we each got a wicked Jeep Hat! We ❤️ our JEEP and couldn't be happier with our experience with Alim at South Trail Chrysler. We highly recommend both for your next vehicle purchase 😀 👍

Written By: Maggie J