Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 14, 2019
Horrible customer service. Booked an appointment for 2 used cars told them I would be driving from 2 hours away and apparently both cars sold just before I got there. Withing the 2 hour window I called to make the appointment. Was not given any apology or any suggestions on other cars.. however both cars are still advertised currently for sale online DAYS LATER. I believe they leave cars up they don't have to lure customers to their dealership. I was NOT given the option to put a deposit on either vehicle and even after they leave this reply the vehicle is still online for sale. Glad I'm not the only one with a bad experience here. EVER SINCE THE DEALERSHIP WAS TAKEN OVER BY NEW OWNERS 2 YEARS AGO THIER ARE TONS OF BAD REVIEWS! Pfaff is only a short drive away.
Written By: A G
Hi! We apologize for your recent experience with us. When our customers book appointments they are given the option to put a deposit on the vehicle to hold it until they arrive. A deposit was not put on these vehicles and unfortunately in this case they did sell prior to your arrival. If you would like to further discuss the situation please reach our to our General Manager Jay 519-649-1800.
Service appointment
January 09, 2019
I have never had an issue with my Mazda, staff are friendly and efficient. Was just in for an oil change, arrived a bit early for my appointment and was able to be in and out before my scheduled appointment time.
Written By: CARRIE
Carrie, it is always our pleasure to assist you! We are so happy we could get your vehicle in and out before the promised time.
Related Staff:
January 08, 2019
Excellent experience. Fun atmosphere and knowledgable staff. Thanks
Written By: Josh
Thank you so much Cadence!
January 08, 2019
Excellent experience. Fun atmosphere and knowledgable staff. Thanks
Written By: A G
Thank you so much Cadence!
The only reason I did 3 was very poor communication
January 08, 2019
Drove up Friday morning appointment was at 10 found out when we got there it would not be ready until afternoon and would get a call when ready. No call I had to call and vehicle was not ready until 4 when I was told no later then 1
Written By: Robert
Robert, we apologize for the miscommunications and longer than anticipated wait times. Thank you so much for your patience.
Related Staff:
January 07, 2019
Great service and friendly staff
Written By: Michael N
Thank you so much Michael!
Finance
January 06, 2019
My finance package included so many extra items. But I didn't get the student discount about 750$. I don't know why. I even Told them. I'm talking about a year ago. I could do zero percent interest financing but they pushed me to do long term.
Written By: Armin
Hello Armin, Is there a time this week we could speak over the phone regarding your issue? Please email me to confirm a date and time - mhardy@forestcitymazda.ca Kind regards, Matthew Hardy Director of Finance Forest City Mazda 519 649 1800 ext. 150
Related Staff:
There are no staff members associated with this review.
January 02, 2019
Shanna gave excellent customer service and was very articulate in explaining what was done on my car and what needs to be done in the near future.
Written By: Jasmin K
Thank you for your response Jasmin!
January 02, 2019
Written By: Wilson L
We appreciate the awesome review Wilson!
December 31, 2018
Service personnel are open and friendly. Work is performed on time and efficiently.
Written By: Carolyn S
Carolyn, we are so glad to hear your servicing was performed on time and that you enjoyed your experience with our service team!
