6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E12995 Reviews
517*Showing a selection of the total reviews available from Google.
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July 15, 2017
Booked vehicle in on Saturday for a software update. Jeep was done in an hour and service was incredibly helpful. Work was completed in a very timely fashion. Matt in service was very professional to deal with.
Written By: Andrew B
Hi Andrew! Thank you for the rating! We are very happy to hear that our staff and service met your needs and expectations.
July 15, 2017
Booked vehicle in on Saturday for a software update. Jeep was done in an hour and service was incredibly helpful. Work was completed in a very timely fashion. Matt in service was very professional to deal with.
Written By: Andrew B
Hi Andrew! Thank you for the rating! We are very happy to hear that our staff and service met your needs and expectations.
July 12, 2017
I bought a 2012 Dodge Ram 3500 Laramie from South Trail Chrysler back in October 2016 which had a Gold+power train) extended package (411). I was planning a two week long trip into B.C with the travel trailer this summer so I took it into The Gear Center for an early oil and lube change. When they removed the rear diff cover to drain they notices the massive amount of filings on the Magnetic check bolt in the cover and found the Carrier was moving side to side by 1/4" and advised not to tow my trailer till it was fixed as it was still under manufacturers warranty. I took it in the next day to South Trail Chrysler and book an appointment for the following Monday. About 6 hours later they called and basically placed blame on me for the Carrier bolts and Adjusters being loose and noticed markings on the bolts to indicate they were loosened but never re-torqued. Quote from the report .... Backlash way out of adjustment. New adjusters not needed. Removed read diff cover, found side adjusters way out of adjustment. Completed backlash adjustment and checked gear pattern. All checked good. "Vehicle may develop bearing and/or gear noise in the future due to the excessive amount of backlash that it had when it arrived" My issue is, the only mechanics to work on this truck have been so far South Trail Chrysler prior to my purchase with diff issues. I'm now waiting for the previous owner to get me the full service records as proof so I can walk back into the dealership with the proof it was Chrysler/Dodge Technicians that had their greasy hands on this truck for past repairs and forgot to tighten the bolts he loosened. This should of been repaired right the first time. Now that the warranty is up this coming October/2017 I may be stuck with a complete rear diff overhaul in the very near future. They did not even remove the carrier to inspect the bearing and races for gouging and pitting from running loose now for at least a year pulling my trailer.
Written By: Tim R
Hello Tim, thank you for letting us know about this and I'm sorry this is happening to you. I will be consulting our Service Manager to see what we can do to help you out. In the meanwhile should you need to reach out to anyone, please email wecare@stchrysler.com . Thanks.