Acura of Hamilton

February 01, 2022

Julia Lioris was great and super responsive to questions to make sure we were happy with our new vehicle.

Written By: Melissa S

January 29, 2022

Julia was very helpful and made our trade in and new purchase very smoothly. She explained everything that previous dealers didn’t.

Written By: Kelly G

January 27, 2022

I would like to take the time to share our positive experience at Acura of Hamilton. Julia Lioris was our sales consultant. The process was smooth, she was very helpful, showed us everything we wanted to see and did a great job during our decision process as well as post-purchase support. She took the time to understand our needs, address our concerns/questions and this ultimately made us comfortable in moving ahead with the purchase decision. Thank you!

Written By: Talib V

January 16, 2022

Julia was amazing. Helped me with my snow tires and sales advice. She provided courtesy that went above and beyond the call of duty. Would recommend highly.

Written By: Lauriana F

January 08, 2022

Go see Julia! A1 service!

Written By: RAB I

January 05, 2022

Acura of Hamilton has always given me top NOTCH service!! I have bought several cars from here and always serviced my cars here. From Sales to finance to service they’ve always greeted me and welcomed me as a proud Acura Owner and truly made me feel apart of a family. I believe the previous post from Marla Adams seems to be unreasonable during a global pandemic…. During this pandemic there are several challenges that every industry faces and coming from someone that not only buys Acura products but am loyal to the Dealership itself can speak volumes. Given the information you provided in the previous post I assume you too were sick. I have recommended Acura of Hamilton to several people from colleagues to family to friends. I believe in a long-term relationship with companies not in for the moment. Keep up the good work Acura you will always get 5 STARS and more from me and my family. HAPPY NEW YEAR

Written By: MARIA S

January 05, 2022

Worst service ever. Go anywhere else. Must say it looked pretty promising at first. Called to book an appt to have my car safeties for a lease buyout and to put on winter tires. Appt was scheduled for the next day- great right? When I arrived they had no record of an appt. They did however “squeeze me in. Driver was available to take me home and pick me up when my car was ready. He was very pleasant and a good driver. $1,700 later (for brakes, oil change and changing to my winter tires that were already on their own rims)- for a 2018 Acura RDX so that I could get a safety done it went downhill even more. This process started Dec 7, 2021. Definitely feel they weren’t making enough money on my lease buy out purchase to provide service at all. Jaclyn was the worst. Tried to say she left me messages when she had not, said my message to her “must have gone to junk mail” (when I responded to her email), rescheduled out purchase meeting at least 3x. I had already called my insurance company and had to keep calling back to change to policy dates. They had to keep emailing me new policies and cards. Even though a safety was done there I could not get a copy of it as it was in Jaclyn’s hands and she was away. Reason? Part of purchase pkg for buyout and not aid for. I offered to pay as I at this point was under no circumstances ever setting foot in this frustrating unhelpful dealership again. Could not do this either. No one other than Jaclyn can do anything to to purchase a vehicle without her. You are not allowed to speak with the General Manager without first speaking to the sales manager. They will not provide info about who owns Acura Hamilton. Long story short. I was able to purchase the car Jan 4, 2022 with the assistance of Acura Canada I got the info I needed and purchased the vehicle through Acura on Brant. They managed to safety it, process all the paper work and get the vehicle into my name in about 4 hrs- same day. Special thanks to Timothy Douglas of Acura on Brant for making this happen. Buy there from him. He knows what customer service is. Hamilton Acura knows what it is not.

Written By: Marla A

December 30, 2021

Our experience at Acura of Hamilton was top notch. Julia, our sales representative, provided exceptional service. She is very friendly, knowledgeable, and responsive. Adam, head of the parts department, was very helpful in our snowtire purchase. Both made the whole experience so easy and relaxing. Thank you very much!

Written By: Susan K

December 16, 2021

Julia ,for the second time ,has helped us with the purchase of a new MDX. She is an excellent sales person who is engaging, enthusiastic and knowledgeable about her product.Our experience with this dealership has been excellent.

Written By: Les B

December 16, 2021

Brendan Smith the sales consultant, and Jaclyn the finance manager helped us throughout the process of purchasing our first car (RDX) and I could say they did an exceptional customer service. They were knowledgeable, very professional and accommodating. Keep up the good work!

Written By: Leon P