Palladino Honda

April 04, 2025

If I could give less stars - I would. Website/online chat is difficult to get an answer. Gabby is sales was supposed to get back to me with finance information and a month later have had zero follow up from him. Recieved an email from general manager Matt. Asking for feedback, which I openly provided similar to above and still ZERO follow up.

Written By: D. D

April 02, 2025

I had our Accord tires changed and the B service. Everything was done properly and on time as promised

Written By: Alan A

April 01, 2025

very happy with the great service provided by the service department, mechanics, and shuttle service...all were kind and friendly. Excellent work !!

Written By: Lynn L

March 31, 2025

Very bad customer service and all they want is to sell the cars somehow. Hi everyone i live in sault st marie. i am writing this because I have no other option to let people know. I bought a wrx 2019 model from palladhino honda sudbury and on my way home I noticed the engine light was lit which made me suspicious coz the car was a second owner with only 53km driver. So I called the customer service person who sold me the car whome I even personally know. He said he will talk to them and let me know. At first they asked me to do throttle body cleaning and was promised all expenses will be covered. Due to engine light being on all my traction control cruise control hill climb assist has been shut down. I tried even going there and tried talking with them. Till this day I havnt received any support nor even a call or anyone the expenses I was promised. And important of all is that many issues for the car were hidden from me and I came to know all of this after driving the car. This is my experience with palladhino honda.

Written By: Arjun R

March 31, 2025

Service is A1 as always!

Written By: Gaming G

March 29, 2025

I contacted Mottilal from Paladino honda for a new Honda Civic Hybrid in January. He was patient and provided excellent customer service throughout the entire process. He also helped me achieve a good financing deal and made sure car delivery was in time.

Written By: Tejas G

March 27, 2025

Written By: Jean C

March 23, 2025

Be VERY careful in the future when buying a used car from here. In the passed I bought a car which they hyped up even though being used. Being young and silly. They took advantage of that. NEVER disclosed the car was in a previous 6 +$6000 accident repairs. Not the salesmen, or the financial advisor. When trading in for a new vehicle else where, that's when we found out about it! Palladino was so scared about that, they rushed to that dealership and bought it off of them to keep it hush hush. Unless I get a MAJOR deal or discount I will not touch anything with Palladino name

Written By: S R

March 15, 2025

I purchased a Honda, not a "Palladino" car. Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I arrived, my car’s engine wouldn’t turn off. I went inside at 5:10 PM and explained the situation, even showing pictures. I simply asked if someone could take a quick look since the engine was still running. Without checking with the mechanics, the representative immediately said no. After I insisted, she reluctantly went to the service area, where I clearly saw mechanics still working. Yet she returned, now irritated, and told me no again. When I asked what I was supposed to do, she bluntly said to leave my car overnight and wait until the next day. I hadn’t even parked properly, but she didn’t care. Instead, she prioritized another customer before finally sending someone (NOT A MECHANIC) to check my car. The person briefly looked at it and told me to just leave it as it was. If that was the response, why make me wait? My wife, who was with me, asked me one question that still haunts me: "Why did you buy a Honda if this is the customer service they provide?" I had no answer. The next day, they told me I needed to pay for a new battery, while Honda would cover the alternator. When I asked how long the repair would take, I got no clear answer. I politely mentioned that I could request a rental if they couldn’t guarantee a completion time. The response? "We do not have any vehicles." The tone made me feel like I was begging instead of requesting a basic courtesy. I had no choice but to take taxis to work for multiple days. They vaguely said parts "might" arrive by Tuesday but weren’t sure. Finally, I got a call saying my car was ready. When I arrived, they handed me a bill charging me for the battery and additional labor. I asked what caused the issue and was told, "The alternator was faulty. Nothing to do with you." So I asked why I had to pay for a battery that died because of Honda’s defective alternator. The response? "Yes, you have to pay." Then I noticed labor charges and questioned why I was paying for labor on top of a $300 battery caused by their faulty alternator. The advisor rudely said, "We are not charging you for the alternator." Of course not—Honda was covering it. But I was still stuck paying extra because of Honda’s failure. With no choice, I paid. Before leaving, I said, "My biggest regret in life is buying a Honda." To my disbelief, the service advisors laughed at me as I walked away. Yes, they laughed. This was the worst dealership experience I have ever had. No customer service, no accountability, just outright rudeness. Instead of treating customers with respect, Palladino Honda treats them like a burden. If you're considering buying a Honda, DO NOT go to Palladino Honda in Sudbury. They’ll take your money, disrespect you, and leave you full of regret. Absolutely disgraceful. When I bought my Honda, I even referred my friends and family to buy one. In fact, my friend actually purchased a Honda based on my recommendation. After this experience, I will never, ever buy a Honda again in my lifetime. I will also tell everyone I know—buy anything, but not a Honda and never from the Palladino Group.

Written By: Fardin A

March 13, 2025

Palladino Honda staff are EXCEPTIONAL!! They’re courteous, highly competent, friendly and knowledgeable! They strive to make the customer experience a great one, and know how to resolve issues to the customer’s satisfaction. It’s obvious that they follow a “customer first” philosophy that trickles top down all the way to sales, service, parts and reception. Kudos to the entire team there. They feel like family! Notable mentions and shoutouts to Marilyn, Kara, Jayden and Cody! 👏 👏👏👏🏆🏆🏆🏆 You guys ROCK!! 🤘

Written By: Nicole S