Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4724 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Amanda is amazing.
October 22, 2016
Amanda went over and above to meet all my needs She is an asset to Honda Quick friend and correct service
Written By: Nancy
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Excellent no-nonsense experience!
October 21, 2016
Rob is an easy down to earth no-nonsense type of individual. It made the whole experience pleasant without any hype or pressure. Well done Rob.
Written By: Line
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One word. AMAZING!!!
October 20, 2016
This was the first time I have ever dealt with Honda. I have to say that I was quite surprised and extremely pleased with the service of all the staff. The atmosphere is exceptional. Everyone is cheerful, friendly and helpful and just the feel of Palladino is upbeat and fresh. We were extremely fortunate in having Patrick Regan as our Sales Rep. He truly doesn’t work on pressure and really took the time to find out what we were looking for and what we needed instead of just pushing a vehicle. He worked around our schedules and made himself available for when we had the time to meet. Patrick truly has amazing knowledge of the vehicles he sells both inside and out and of the rest of the automotive industry. He was helpful, upfront and honest with us. He truly turned a Dodge Family in to a Honda Family. Honda has definitely gotten themselves a repeat customer.
Written By: SARA K
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Due to experience have lost confidence in what I being informed of by Honda Service Attendant.
October 19, 2016
Brought my car in to have winter tires put on, address squeaking noise coming from the back passenger side (have been dealing with this for 5 months) and trunk not fully closing. Received a phone call from service stating that the reason for the squeaking is that rust has built up on the brake when I asked why this was not discovered when I brought the car for service in June was told that because we did not hear the squeaking we did not look for the reason it was there and told you to bring it back if it continued. The reason I did not bring it back was the noise was off and on and when I hear it the dealer is closed, I go into work 3 am and home 6 PM or it is a weekend. His response is we do not do work for nothing (not very customer service in my mind) Was informed to address the trunk issue I needed a new latch, said OK proceed but wanted him to check and see if under warranty, he did not believe it would be but I insisted he check and I was correct it was under warranty. He then stated that they did not have any latches on site and would have to place an order for one, my response was no problem. About half hour later I received a second call and was informed that I no longer need a new trunk latch and that it only needed to be adjustment. Interesting when they thought I had to pay the part and the installation I needed a new latch but when it was under warranty all that is required is an adjustment. This goes to credibility of what you are informing the customer. When reviewing work done, was informed that my windshield wipers were checked and they are good. Would like to inform you that in fact they are not good until I get a chance to purchase new blades I have secured the blade to the wiper with electrical tape. If they had checked the blades they should have seen that and the report should state that needs new blades. A second concern to credibility of information provided to customer, what else did they not check and can I trust the report I received. I then asked to speak with a manager and was informed that all managers are gone. I can't believe there is nobody at 5 PM to speak to but apparently not at this dealer ship and was given the name of the manager to contact the next day. If service department is open I feel there should have someone to deal with customer issues. I was too busy the next day at work and attempted to followup on Friday but we were unable to connect as he was off site and I only had a half hour window of time to speak with him. He then suggested Monday but I have been in contract negotiations all week at work and told him that would not be possible. At this point I told him it was not worth me keep trying to connect if I have to wait a week to speak to him in person. On Monday I received notice in the mail with a coupon ($20 off) informing me that I was due for brake fluid replacement and today I received an email informing me of the same. When I was in for service last Wednesday they also told me that I was due for this but did not notify me there is a $20 off deal on at this time. Learned next time do not do any work until notified by mail as you will not get any corporate deals. All in all left the dealer ship that day with the thought of never again will I buy a Honda and have spoke to several people since and many have had the same issues in their past and therefore no longer bring their vehicle there for servicing. As mine is still under warranty I do not have that option but have lost confidence in what I being of informed of by their service attendant.
Written By: GLENDA
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October 19, 2016
After my car accident, I needed a new vehicle quickly and Cole and Andrew were amazing at getting on the ball. They were able to get things done quickly and efficiently, were very friendly and positive, and made the whole situation stress-free.
Written By: Erika R
2015 CRV software up date.
October 18, 2016
The servicing was done in a timely manor. I was dealt with efficiently and professionally. I had a few questions which were answered satisfactorily. The staff is always friendly and courteous. Thank you, ~Debra Gallagher~
Written By: BRIAN P
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Service completed as requested but no call to confirm vehicle ready for pick up.
October 18, 2016
My husband dropped off my CRV for me in the morning and was told someone would call when it was ready for pick up. He decided to go in after 2:00 pm since he had a ride from his brother and had been waiting at home for a call. He noticed the invoice indicated a time out before 12:30 pm. But no call was made. I did receive a written apology via e-mail from service manager so I am satisfied with response which I appreciated.
Written By: ALINE
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it was a great experience and i love my vechicle
October 18, 2016
Andrew was wonderful he made this whole experience very easy and worked well with me in dealing with my nervousness I have since recommended him to someone else in North Bay. The car is wonderful and I will be back
Written By: BRADLEY P
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Oct 17/16 maintenance appointment......excellent
October 17, 2016
Brought my 2012 Honda Accord in for its regularly scheduled maintenance. Later that morning Dan tried to reach me at work to advise that the brakes were also quite worn, and needed to be replaced. Unfortunately I was called away from my office and did not get the message until about an hour later. The message also suggested that I might be interested in a new brake replacement program. When I called back, Dan was on lunch. I spoke with someone else who thought that since they were not able to reach me that they had to take the car off the hoist, and that I might have to book another appointment to get the brake work done. It is difficult for me to get away from work, so this was not ideal for me. Shortly thereafter I received a call from Dan indicating that when he had not heard from me that he decided to go ahead and do the work per his voice message. Given the brakes were very thin, there really was not much option. It was the right call and avoided my having to take the car back in. Thanks Dan foer the great work.
Written By: PETER E
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Fantastic
October 17, 2016
Brought 2014 Pilot in for brakes a week earlier. While there there found issues with the timing belt, front bushings and water pump. All were covered under warranty except for the actual timing belt. I purchased a new belt while I had the opportunity and while the labour was covered. Had I not brought it in for regular service I would have missed the repairs as my warranty may have run out
Written By: RANDY
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