Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4724 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Purchasing my first car
September 23, 2016
Rob was great! He was very welcoming and down to earth. He carefully explained everything to me and left no questions unanswered! I could tell her was genuine and wanted to deliver the best service possible. Great first experience!
Written By: Jessica
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Easy Going
September 23, 2016
Rob was very understanding of my situation and helped me out in every way possible. Everything went off without a hitch. Thanks again Rob!
Written By: Nathan
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Oil change
September 22, 2016
Palladino Honda is always very efficient, friendly and most accommodating. I never take my Honda anywhere else to get serviced I even bought my car there. I'm a customer for life.
Written By: NINA
Nina, That is great to hear!
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Palladino Team - experts at redeeming themselves
September 21, 2016
My recent experience with Palladino Honda was like a roller coaster, it had its ups and downs but ultimately left my quite satisfied. It began with an unidentified noise in the front end of my 2013 CR-V. The service department assessed my vehicle almost immediately after I called regarding the issue, and informed me that I would need new brakes on all four wheels. I purchased the vehicle new, and this was my first required "wear and tear" servicing; therefore, I respected the findings of the repair specialists. The dealership wanted $1100 to service the vehicle, and sadly, I do not have that kind of money for a break job. They informed me that it would not be detrimental to my Honda Plus warranty if the servicing was done elsewhere, so I elected to do so. I bring my CR-V to my mechanic three days later (Saturday), where my mechanic informs me he cannot repair my vehicle as the dealership stripped the lock nut key on one of my vehicle's lock nuts. I immediately brought it to Palladino Honda, where they drove me to Enterprise and rented me a vehicle on their dime. The next Friday, I receive my vehicle. Palladino Honda covered all costs, and also changed my oil for free for the inconvenience. I was grateful. Monday comes, and I get my breaks changed. The sound remains, and I become upset. Tuesday morning, I go into the dealership, and my frustration got the best of me. I flew off the handle, and got upset with my favorite service representative Bradley. I was rude, and some may say disrespectful. Nonetheless, Bradley and my salesman Jason (along with the sales manager Lee) get my vehicle assessed immediately, and the service technician determines that the after market breaks installed on my CR-V had two metal tabs that were rubbing on my new roter. Not only did Palladino Honda repair this defect, but did so free of charge. Since purchasing my vehicle, I have always dealt with Bradley. He, along with my salesman Jason, are the two sole reasons why I'd return to purchase my next vehicle at Palladino Honda. They are ideal representations of true quality customer service specialist, and Palladino Honda would be a different business without those two, who are willing to do anything to satisfy their clients! Great job guys, you nailed and then some!
Written By: MARC R
Marc, I am glad that we exceeded your expectations.
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Busy place...Very knowlegable and pleasant staff.
September 21, 2016
The lot would benefit greatly from expanding the area at the back. Good atmosphere inside. I love Hondas!
Written By: Luc
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Efficient.
September 21, 2016
Recall evaluation on 2014 CRV. Dropped keys in overnight box and car was ready when I arrived to pick up. Service Rep gave a good explanation of why the car was recalled and that no issues were discovered with the vehicle.
Written By: TRACY M
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Great Salesmen
September 21, 2016
Great salesman. He did everything in order too ensure, that I got the car I wanted. At first it seemed like I wouldn't be able too get approved on The Honda Cevic EX 2013. But he really worked hard and did everything in his power in order to get the car of my dreams. Excellent salesmen I would recommend him too my friends and family. Thank you!
Written By: Byrce
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be respectful
September 20, 2016
They treat you very nice never had any probem with i,m very happy with them and there work
Written By: BARBEL
Barbel, That is great to hear!
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Warranty work
September 20, 2016
Work was completed on time and service person was good but the parking lot is difficult to find parking to drop offrom vehicle and I was boxed in and had to wait to get my vehicle out. Parking assigned for customers must be better managed I've been boxed in before as well.
Written By: RONALD E
Ronald, Sorry that our parking was an issue when you came, please trust that we have an action plan taking place very soon that will rectify this situation!
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great service
September 20, 2016
Courteous professional experience in dealing with customer service and Valet driverdwas delightful and on time. Will definitely return for service in future!
Written By: RENE
Rene, Happy to hear!
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