South Trail Chrysler

January 12, 2025

My review is difficult to decide. The whole experience was great, the salesman was nice, the finace team was phenomenal however my issue with the whole process was the sales guy had no idea what the vehicle cost. He was able to accurately tell me what the monthly payments would be and conveniently enough they were just below the maximum i told them I would be willing to pay. I ended up buying a demo vehicle and after doing research I paid more than the average because they were focusing on my maximum payments instead of what the vehicle was worth. Did I get good service, yes. Did I get the vehicle I want, yes. Did I pay more that I should have and do I feel that they sleezed me on the price, yes. It's my fault I trusted them to be fair and it's my fault I didn't ask for the price of the vehicle over the monthly payments. Once I drove home with my vehicle I felt ripped off instead of excited I got the vehicle I wanted. Lesson learnt, don't talk monthly payments and if your sales guy doesn't know what the vehicle is worth, tell him to leave and find another person who understands what they are selling and the true cost of the vehicle your buying. Who doesn't know the cost of what they are selling?? To summarize, I felt south trail being a Chrylser dealership would not be as low as a used sale dealership but after m experience, I thought about the process I feel they are just as shady as a fly by night car lot. My bad for not forcing them to tell me the full price of the vehicle but lesson learnt for all future vehicle purchases, ask and demand the full cost of the vehicle before agreeing to purchase.

Written By: Tyler J

January 12, 2025

Disappointing Experience I recently purchased a 2024 Pacifica from South Trail Chrysler and I'm extremely disappointed with the overall experience. While the initial sales process seemed transparent and honest, it quickly became clear that this was not the case. I was informed that my chosen vehicle was located outside of Calgary, but I was not told about all of the options for getting it to the dealership. Only after we close the deal it was given two choices: have it driven to the dealership with 800km already added to the odometer, or pay almost $2,000 out of pocket to have it transported on a truck. This crucial information about the mileage was not disclosed upfront. I had been very clear throughout the negotiation process that the car price and financing payments were already at the very top of my budget. To be presented with this unexpected dilemma and hidden cost after the deal was done felt like a bait and switch tactic. I felt trapped into choosing the option with the high mileage due to the lack of transparency about the delivery process. Had I known the full costs upfront, I might have reconsidered this purchase altogether. To add insult to injury, the only affordable option left me with a brand new car that already had 800km on it. This is equivalent to two months of driving for me, essentially taking away the 'new car' feeling I was hoping for. I contacted the store manager to express my concern, but he was dismissive and made it seem like they were doing me a favor. He didn't even attempt to compensate for this inconvenience. I'm shocked at the lack of transparency and poor customer service, especially from a high-end brand like Chrysler. It's incredibly disheartening that a dealership representing a brand like Chrysler would operate this way. It feels like they prioritized their own convenience and profit over my satisfaction as a customer. If you are looking to do any deals with them, I recommend you to not assume that they will mentioned all the cost upfront.

Written By: Elisson G

January 08, 2025

Very professional and accommodating. Am very happy with the service I received. I live out of the city and will definitely do what I can in planning to get all the services I need to be done here.

Written By: Tommy

December 31, 2024

Alex Kubyshkin is hands down the best manager at this dealership! He helped us with absolutely everything and guided us through every step of the process of purchasing our 2020 Ram. Our situation with financing was quite complicated, but thanks to Alex, everything went perfectly. We were very nervous at first, but there was no need to worry—Alex handled everything with such professionalism and care. If I could, I would personally recommend giving Alex a well-deserved bonus. This is by far the best dealership in Calgary, and it’s all thanks to their incredible team. Thank you so much, Alex, for making this experience stress-free and seamless!

Written By: Tetiana N

December 25, 2024

We bought a brand new 2024 Jeep compass from Maecen. He was amazing finding the exact vehicle we needed with all the options right for us. So much new technology yet he explained everything patiently and made sure we were comfortable with everything. I will be recommending Maecen without a doubt to spread the word.

Written By: Alan S

December 22, 2024

Called multiple times about the quality of the protection film they put in my ram 1500. Was never able to get ahold of anyone with no calls back.

Written By: Dane G

December 22, 2024

Alim is the go to guy. Got me my dream vehicle in the best possible deal I could ask for, great customer service. He was very reasonable and for that much of a time he helped us, which was more than a month, he made my dream possible. Big shout out to him. He is still a guy that I’m in contact with, in case I have any vehicle-related questions.

Written By: Yurii D

December 09, 2024

Dealt with their salesperson, Ricardo, last night and this morning. That was more than enough for us. It’s a good thing we went into this with two other offers on the table so we know what the trade in value of our vehicle truly is. Ricardo and his team tried to convince us that our vehicle is worth $40,000 instead of the two other dealerships who have both offered us $50,000. I pity anyone who deals with this business, assuming they’re going to be treated fairly. Run, don’t walk, away from this dealership!

Written By: Heather &

December 06, 2024

Lee is the man! Great experience dealing with him looking for a vehicle! I recommend looking for him when you purchase from here, he has your back!

Written By: George H

November 30, 2024

Rahul was great! My husband and I loved working with him to purchase our new Jeep. 5 stars :)

Written By: Vanessa W