Mercedes-Benz Edmonton West Ltd

February 22, 2017

Very impressed with the great service that continually comes from Mercedes-Benz Edmonton West. Their staff is very friendly and welcoming no matter which department you are visiting. Highly recommend!

Written By: Torie Z

February 22, 2017

Very impressed with the great service that continually comes from Mercedes-Benz Edmonton West. Their staff is very friendly and welcoming no matter which department you are visiting. Highly recommend!

Written By: Torie Z

February 22, 2017

Thanks to Yoshi and all the great staff there !! Looking forward to a test drive in Edmonton some day - Harold.

Written By: Harald H

February 22, 2017

Written By: Yoshi H

February 22, 2017

Written By: Jason H

February 20, 2017

Her mind is definitely twisted! Is there a Benz Eagle? SMRT� Clearly Service specialists!! Thank you for everything!

Written By: Cari-Lynn S

February 20, 2017

Her mind is definitely twisted! Is there a Benz Eagle? SMRT� Clearly Service specialists!! Thank you for everything!

Written By: Cari-Lynn S

February 07, 2017

Very good experience. Actually enjoyed purchasing a vehicle. Would highly recommend.

Written By: Garry C

January 31, 2017

Took too long

Written By: Beppie T

January 05, 2017

Well where do I even begin with my experience here. First of all, my wife was online and she found THE car (2015 white GLK) she wanted, in West Edmonton at Mercedes. It was a fair price so we decided to inquire about it. We were dealing with Brian during the sales talks and while he started off well enough he got quite pushy and started pressuring us after ensuring once we had placed the deposit we could take our time. But this was THE car she wanted so we carried on, despite my gut instincts that this guy wasn't the guy we wanted to deal with. (Brian did pick me up at the airport so I will give him credit for that!) Next we dealt with Sheldon in finance, who was a nice helpful guy. I did the rest of my dealings through him, finalizing the sale. I flew to Edmonton from Regina at the end of November to pick up the car. Everything went smoothly at this visit, obviously I was purchasing a car! I drove the car back to Regina and on the way I noticed the brakes were squealing, concerning for a car with 25000 km on it. I called Mercedes West Edmonton to express my concerns about this. I spoke to Craig about this. Craig assured me the car brakes would be taken care of when we were in Edmonton over the Christmas break. So I booked the car in on December 27th. Now at this point (end of November) the brakes were soooooo squealing it was like I was driving an old cab. It was embarrassing to say the least, but I trusted in Craig's word that he would make sure that service would take care of me and my wife's car. Fast forward to December 27th and us taking the car in. While the lady in service we were dealing with, Tawnja, was great, everything fell apart. I went for a drive with the shop foreman (whose name I forget) and the excuses began for reasons why the brakes were squealing when stopping, mostly pointing to operator error. I put my foot on the brake and expect the car to stop silently, seems like a simple concept. Apparently not. At this point he also told me that he had NEVER heard of Mercedes doing anything for squealing brakes, as it is not a ware issue..say what? I am expected to roll around in a Benz with squealing brakes? Come on now..but I gave them the benefit of the doubt and told them I didn't want a bandaid fix but that they could try the brake clean route first. After a 20 minute drive..guess what?? The brakes were squealing!! So back the car went. My wife had a conversation on the phone with Craig and he had more excuses, not to mention a sh** attitude. She told him to get it fixed or keep it. He listened but had no real solution for us so she called Tawnja and TAWNJA went to bat for us. Her manager, Christian Ellison called Mercedes Canada (FINALLY) and they said replace the brakes. Imagine that? But the brakes were a special order (US BRAKES ONLY-the paperwork said) so we had to delay our trip back to SK by a day. My wife had a meeting with Christian to discuss our shock and dissatisfaction with the goings on around these brakes. She was shocked that excuses continued. An apology and a 'let us take care of you' is all we wanted and no one apologized, not even once. Even after Mercedes Canada agreed to fix it, the excuses continued! SHOCKED is an understatement for how we feel. Bottom line the dealer did not want to cover the cost of replacing the pads and rotors, even though they were faulty when they sold the car. Used or not, a car coming from a dealer that has been certified preowned needed to be in top shape. This car wasn't and I'll be damned if I was about to let a dealership get off the hook for that. In the end we did get the brakes fixed thanks to @mercedescanada, and as for Mercedes West Edmonton, they won't see us again. Christian assured me the President, Scott Held, knew all about the goings on around this car and any company that makes the customer feel as we did, won't be getting another penny from us. Shame on you Mercedes West Edmonton.

Written By: Murray S