+16132252223 http://d1hgj0yy0rp5w9.cloudfront.net/logos/2014/01/22/56_89d262087ec7cf75fe010692dee77ec9.jpg

Tony Graham Lexus

299 W Hunt Club Rd , Ottawa, ON, K2E 1A6

Member since December 20, 2013

299 W Hunt Club Rd Ottawa ON K2E 1A6

Overall Score

4.6

Tony Graham Lexus

684 Reviews

53
Tony Graham Lexus

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Tony Graham Lexus Tony Graham Lexus
User Photo

March 06, 2024

I am very dissatisfied with Tony Graham. I just wanted to do a regular maintenance on my new car, but without consulting me, they repaired the vehicle beyond the scope of routine maintenance, which I believe is unnecessary. Moreover, even though I have indicated that the contents of the recall for the vehicle need to be repaired, they have not yet carried out the recall operation. I will give them two stars based on their ability to provide replacement vehicles during maintenance. I won't go here again in the future.

Written By: 孙建彤

Tony Graham Lexus responded on March 08, 2024

Hello, Thank you for the review, I would like to get some more information on your visit could you please reach out to me at your convenience. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

February 03, 2024

Written By: chen w

Tony Graham Lexus responded on February 06, 2024

Hello Chen, Thank you for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 23, 2024

Not all staff are created equal. Tan Vo helped us and was exactly what you would want. Extremely attentive and not intrusive.

Written By: Colin P

Tony Graham Lexus responded on January 25, 2024

Hello Colin, Thank you for highlighting your positive experience with Tan Vo at our dealership. We're pleased to hear that Tan provided the attentive and non-intrusive assistance you were looking for. We appreciate your feedback and look forward to serving you again in the future. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 21, 2024

I bought an IS350 AWD F Sport 2, essentially sight-unseen, over the phone, from Thanh Trinh. The car was a Lexus Certified used vehicle, so I wasn't worried, especially given this company's reputation. The experience couldn't have been smoother and more perfect. The price was reasonable, there were no surprises when it came time to pay, the staff are amazing and extremely professional, and the car exceeded my expectations in terms of condition and presentation on delivery. It was even sitting in the lobby when I came in to pick it up, which just makes you feel special! Thanh was great to deal with and even set me up with a really nice set of winter alloy rims and very impressive snow tires, that make the car look really sharp and handle beautifully. I haven't had my vehicle in for service yet but, based on this experience, I would definitely deal with this company again and would recommend them to others without hesitation.

Written By: Kristian L

Tony Graham Lexus responded on January 25, 2024

Hello Kristian, Thank you for choosing Tony Graham Lexus and sharing your positive experience. We're delighted your purchase of the IS350 AWD F Sport 2 was smooth, exceeding expectations. We appreciate your kind words about Thanh Trinh and our team's professionalism. Your recommendation means a lot, and we look forward to serving you for any future needs. Enjoy your Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 12, 2024

This is way overdue, but I highly recommend this dealership and Mahdi. He made the process for buying my car last year very fast and easy. Amazing customer service and I would definitely come back again.

Written By: Maryem F

Tony Graham Lexus responded on January 16, 2024

Hello Maryem, Thank you for taking the time to leave us a five star review and for the kind words for our team. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 10, 2024

(Translated by Google) We got our new NX 350h at Hunt club; and very satisfied with Scofield Lee's services. If you want to buy a Lexus, remember to ask for Mr. Lee. Tina & Bruce (Original) We got our new NX 350h at Hunt club; and very satisfied with Scofield Lee's services. 大家如果要去买凌志,记得找李先生。 Tina & Bruce

Written By: GML

Tony Graham Lexus responded on January 16, 2024

Hello Tina & Bruce, Thank you for taking the time to leave us a five star review and for the kind words for Lee. Congratulations on your new NX350h. If you have any questions or need assistance please do not hesitate to reach out to us. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 09, 2024

I don’t leave reviews usually unless it’s a 5 star review but sadly this isn’t the case. Service is the worst I’ve experienced in my life. Took my family car in for “service 1” and that costed me $630 for cleaning the brakes not even an oil change. I own a 2020 Mercedes C63s and was never charged anything like that before and when it’s a big check it’s usually something major. On the other hand, Lexus services are a scam and would never in my life be going back there unless i’m buying a car and that’s about it. Be aware people, take your cars to other garages for your services. Tuned Motorsports is a place I would recommend for higher end cars for great prices and guys know what they’re doing with full warranty on their work.

Written By: Nasser A

Tony Graham Lexus responded on February 06, 2024

Hello Nasser, Thank you for the review, I would like to get some more information on your visit could you please reach out to me at your convivence at ccarey@tonygraham.com Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 06, 2024

We just purchased our second vehicle from Tony GRAHAM and were very pleased. Our salesman Martin Finnagan was very knowledgable, helpful and was a Pleasure to deal with. Comparing to other dealerships we have visited, The Tony Graham's experience exceeded all the others . We Left feeling Happy and well taken care of. Thank you!

Written By: Georgina F

Tony Graham Lexus responded on January 11, 2024

Hello Georgina, Thank you for choosing Tony Graham Lexus for your second vehicle purchase! We're delighted to hear about your positive experience with Martin Finnagan. We appreciate your kind words and are thrilled to know that our dealership exceeded your expectations. If you ever need further assistance or have questions, feel free to reach out. Safe travels, and thank you for your continued trust in Tony Graham Lexus! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

January 05, 2024

Written By: Varuna D

Tony Graham Lexus responded on January 11, 2024

Hello Varuna, Thank you for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Tony Graham Lexus Tony Graham Lexus
User Photo

December 13, 2023

This is my second Lexus from this dealership and I just love the customer service! My last RX350 was completely serviced by this location and they have a top-notch crew (Thanks Chris!). Even after a decade it looked great. However I wanted to downsize and get a hybrid. My sales rep was Zhenjia Li and the service was stellar from start too finish. Ordered in December and my beautiful UXH arrived in April. Love the nori green colour and the light leather seats. Perfect for me.

Written By: Jennifer N

Tony Graham Lexus responded on December 15, 2023

Hello Jennifer, Thank you so much for choosing Tony Graham Lexus once again for your automotive needs! We're thrilled to hear that your experience with us has been a pleasant one. Congratulations on your new Lexus UXH! Your loyalty and kind words mean a lot to us, and we truly appreciate you taking the time to share your positive feedback. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to continuing to exceed your expectations and providing you with exceptional service for many years to come. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com

Write your review

Terrible Poor Average Good Excellent

Minimum 20 words

I already have a Reviewsii Account

Forgot your password?

I certify I am not associated with a competing business, past or present, nor are one of my family members. If a review is found to be posted by an employee of a competing business, or a relative of an employee or a competing business, we reserve the right to blacklist the business and post a consumer alert on their review page.

I am not associated with any competing business.

I agree to the Reviewsii 

Terms & Conditions
Please correct the following errors