Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus710 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 08, 2025
Was looking to get an RX 450H plug in. After the test drive I mentioned the touchscreen was slow to respond. The rep was not very nice afterwards. He answered our questions, but made me feel very unwelcomed like I was wasting his time. The rep did not try to make the sale, and clearly wanted us gone as soon as possible. Not a premium car, and not a premium customer service. I will not shop at this dealership, and I will never consider a Lexus again. Edit, to address the reply from the Manager: When making the appointment, we were told that RX 450H+ is not available to test drive, but will be in stock in two weeks, so meanwhile we can test-drive the RX 350H (non-plugin version) because the cabin is the same. So we were test-driving RX 350H as a substitute. When I tried to spell my name to the receptionist, I mentioned it's like Alex with KS instead of X, but she put me down as Alex. The car is for my wife, so she was the one driving. Our test drive appointment was originally scheduled for 2:15 PM on Tuesday, Feb 4th, but we had to reschedule for 1:45 PM on Friday, February 7th 2025.
Written By: Aleksey N
Hi Aleksey, we’ve reviewed our records and don’t have any record of a test drive for an RX 450H Plug-in at our dealership. Additionally, we currently do not have this model available as a test drive unit. If you believe there has been a misunderstanding, we’d be happy to clarify—please feel free to reach out to us directly. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus
February 03, 2025
Written By: Belew T
January 31, 2025
Fantastic dealership and staff. Highly recommend them for sales and service!
Written By: BlackLotus
Hey There, Thank you for your fantastic review! 🌟 We’re so glad to hear that you had a great experience with both our sales and service teams. Your recommendation means a lot to us! We look forward to serving you again in the future. 🚗😊 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus
January 23, 2025
Drove into Service with no appointment to address wiper issues. Was in and out in 15 min. Thank you Maria & team.
Written By: John C
January 20, 2025
Our family purchased three cars from Yan so far She should have a class on adequate and customer service Amazing service even years after the purchase I can always rely on her for anything I need with our cars.
Written By: Rabia N
Thank you for your heartfelt feedback! 🌟 It’s incredible to hear that Yan has provided your family with exceptional service time and time again. Her dedication and ongoing support, even years after your purchases, truly reflect her commitment to her customers. We’re lucky to have her on our team and are thrilled to know she’s made such a positive impact. Thank you for choosing us, and we look forward to continuing to assist your family for years to come! 🚗👏 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus
January 11, 2025
Amazing team! Very helpful and professional.
Written By: Shinka S
January 10, 2025
Recently delt with Yan Ma, a sales representative at the dealership, Yan took her time to answer all the questions we had and even had good suggestions. She asked the right questions to know what size of vehicule would suit our needs. Thank you and we really enjoy our new Lexus! Excellent customer sevice by Yan Ma.
Written By: Hélène B
January 02, 2025
Excellent service!
Written By: Stephane P
December 20, 2024
Written By: Drew R
December 10, 2024
Bad experience as a future buyer
Written By: Shehab H
Hi Shehab, thank you for reaching out. We’ve looked into our system but don’t see your information listed under our records. We’d love to learn more about your experience and address any concerns regarding your sales inquiry. Please feel free to contact us at (613) 225-2223 so we can assist you further. We look forward to hearing from you. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
