Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus698 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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June 30, 2016
Tony Graham group is amazing! Loving my dad's lexus es350 that he got there and he can't say enough amazing things.
Written By: Lindsay C
June 11, 2016
Great place to buy a car, staff is very welcoming and knowledgable.
Written By: Marc S
June 11, 2016
Great place to buy a car, staff is very welcoming and knowledgable.
Written By: Marc S
May 27, 2016
My wife and I have been buying Lexus vehicles since 1998. We keep coming back to Tony Graham and more specifically to Carl Floren, our salesperson, because the cars are flawless and also because of the professional and courteous service. Carl is very knowledgeable, and friendly and makes buying a car a totally pleasant experience.
Written By: Wally M
May 27, 2016
My wife and I have been buying Lexus vehicles since 1998. We keep coming back to Tony Graham and more specifically to Carl Floren, our salesperson, because the cars are flawless and also because of the professional and courteous service. Carl is very knowledgeable, and friendly and makes buying a car a totally pleasant experience.
Written By: Wally M
April 20, 2016
Brilliant service!
Written By: Steve O
April 13, 2016
Written By: Peter
April 13, 2016
Written By: Peter
Hong Fu
January 16, 2016
It was pleasure to have Hong Fu as our sales associate. She is professional, genuine and helped us to choose the car that fitted out needs and budget. She is driven to deliver great customer service that will lead repeat customers. I will contently be happy to come back to Tony Graham Toyota and provide referrals. Thank you Hong, you are the best.
Written By: Amina
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Over Promise - Under Deliver
December 11, 2015
In late October I signed an agreement to purchase a Lexus CT200H. Upon signing I was informed that I should receive the vehicle before the end of November. Fast forward to mid-December and I reached out to Lexus to understand status of the delivery date only to be informed that it remains in production and could take 6-8 weeks before delivery. I was given the option to purchase a "test" car in stock (250 km), same colour with additional features, at a discounted rate, but much higher than the base car I requested. The other option I was provided is to shoulder half of the shipping cost of a matching vehicle located in Vancouver. I find it difficult to understand, in this day of predictive inventory management systems that the 2-3 month delivery timeframe wasn't known upfront and communicated to me. Lexus prides itself on customer satisfaction and my experience to date has been one of frustration. All requests for updates on delivery status have been made by me. If there is going to be a delay I would expect Lexus to proactively contact me to inform me of the situation. I also don't believe that I should shoulder half of the cost of shipping the matching vehicle located in Vancouver when the committed delivery date has not been met. I plan to talk directly to the manager to see if there's a fair and reasonable resolution to this issue. I will provide a follow-up to this review when there's an outcome, and hopefully, a resolution to this. This is a case of over-promising and under-delivering, not a good start to my experience with Lexus.
Written By: Barry
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