Ancaster Toyota
30 Mason Drive , Ancaster , ON, L9G 3K9
Member since March 06, 2014
30 Mason Drive Ancaster ON L9G 3K9Overall Score
Ancaster Toyota1147 Reviews
605Review Ratings Breakdown
Consumer Reviews
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Experience is not completed.
April 25, 2017
Front windshield is to be replaced due to a stress crack. It was looked at and photographed approximately 2 weeks ago and the photos were to be sent to Toyota to get approval for the replacement and also to receive the part required. Have not heard anything further on this problem and the crack continues to grow. I have nothing negative to say about the service, but also cannot say anything positive until the issue is resolved.
Written By: GEDAS
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Zero Stars. Grossly unsatisfied.
April 19, 2017
Well, during the initial consultation to understand why my windshield cowl was coming away from the windshield, I was pleased with the service. When it came to having to work done, the full story was not explained to me, the work was completed and I was left with a windscreen that cracked in 2 places within 1km of the dealership. Returning to the dealership has led me to conclude that the service department lies about explaining details of the work, never brought anything to my attention about a concern with my windshield (which they inspected the week before the work as well), didn't reply to me until after 2 subsequent visits (one including my daughter) to speak to someone and hand delivering 2 letters asking for further action. Having received a phone call, the "story" that was told to my daughter is patently untrue. I may be elderly, but I am not faulty of mind and I feel that I have been taken advantage of by the service staff. Noting something on the paperwork, and NOT telling me is unacceptable. And then lying about it? Unacceptable. If there were concerns, then those concerns should be truly highlighted and the agreement to continue work should involve a signature and truth in documentation. If, during the initial consultation, no concern was raised by service staff, why not? If work was not faulty, why would cracks now be appearing in multiple places? I have no confidence in the work I received, the work I would receive, and the truthful morality of the service staff at Ancaster Toyota. I am unsatisfied.
Written By: Larry
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There are no staff members associated with this review.
Zero Stars. Grossly unsatisfied.
April 19, 2017
Well, during the initial consultation to understand why my windshield cowl was coming away from the windshield, I was pleased with the service. When it came to having to work done, the full story was not explained to me, the work was completed and I was left with a windscreen that cracked in 2 places within 1km of the dealership. Returning to the dealership has led me to conclude that the service department lies about explaining details of the work, never brought anything to my attention about a concern with my windshield (which they inspected the week before the work as well), didn't reply to me until after 2 subsequent visits (one including my daughter) to speak to someone and hand delivering 2 letters asking for further action. Having received a phone call, the "story" that was told to my daughter is patently untrue. I may be elderly, but I am not faulty of mind and I feel that I have been taken advantage of by the service staff. Noting something on the paperwork, and NOT telling me is unacceptable. And then lying about it? Unacceptable. If there were concerns, then those concerns should be truly highlighted and the agreement to continue work should involve a signature and truth in documentation. If, during the initial consultation, no concern was raised by service staff, why not? If work was not faulty, why would cracks now be appearing in multiple places? I have no confidence in the work I received, the work I would receive, and the truthful morality of the service staff at Ancaster Toyota. I am unsatisfied.
Written By: Larry
Related Staff:
There are no staff members associated with this review.
Zero Stars. Grossly unsatisfied.
April 19, 2017
Well, during the initial consultation to understand why my windshield cowl was coming away from the windshield, I was pleased with the service. When it came to having to work done, the full story was not explained to me, the work was completed and I was left with a windscreen that cracked in 2 places within 1km of the dealership. Returning to the dealership has led me to conclude that the service department lies about explaining details of the work, never brought anything to my attention about a concern with my windshield (which they inspected the week before the work as well), didn't reply to me until after 2 subsequent visits (one including my daughter) to speak to someone and hand delivering 2 letters asking for further action. Having received a phone call, the "story" that was told to my daughter is patently untrue. I may be elderly, but I am not faulty of mind and I feel that I have been taken advantage of by the service staff. Noting something on the paperwork, and NOT telling me is unacceptable. And then lying about it? Unacceptable. If there were concerns, then those concerns should be truly highlighted and the agreement to continue work should involve a signature and truth in documentation. If, during the initial consultation, no concern was raised by service staff, why not? If work was not faulty, why would cracks now be appearing in multiple places? I have no confidence in the work I received, the work I would receive, and the truthful morality of the service staff at Ancaster Toyota. I am unsatisfied.
Written By: Larry
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There are no staff members associated with this review.
Astounding frankness from a car salesman.
February 07, 2017
On Thursday, February 4, I stopped at Ancaster Toyota for the first time to scope out the quality of the dealership. I approached the counter and asked to be directed to the person on staff with the best service, not necessarily the top seller. Without hesitation I was directed to Curtis McCullough and man did he deliver. When I described what I was looking for he showed it to me in one step. He laid out the facts as clearly as can be and made my decision an easy one. I can't think of one time Curtis hedged or tried to play me. If anything he may have been too honest from the car dealer's perspective but I can't fault him for that. As it turns out I am not able to complete the transaction until I buy out the lease on my current vehicle and sell a second one but based on the service I received I know where I'll be buying my next Toyota and who I'll be buying it from. With a little more time and experience Curtis will likely grow to have a very successful career. We need more like him in the car business!
Written By: Paul
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There are no staff members associated with this review.
Great experiences
January 05, 2017
I have purchased 3 cars from Roxanne Tenz. Outstanding people skills and knowledge base. As well, servicing our cars, through Jessica, has been wonderful. She is alert, responsive to my car servicing needs and very knowledgable. It is a pleasure dealing with Ancaster Toyota!
Written By: Peter
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There are no staff members associated with this review.
Frustrated & Disappointed
December 07, 2016
On Nov.14th.I had an appointment for oil & filter change.It was recommended that the transmission,transfer case and differential fluids be changed,which I agreed to.Last week I noticed small puddles of red fluid on garage floor.Brought car in on Monday Dec.14th.I was informed by Jessica that there was damage to the transmission oil pan and it was leaking at the drain plug.She quoted me a price of 1800.00.I was very upset.She spoke to Marcus [service manager] and he agreed to drop the price to 1500.00.I should not have to pay anything because the only mistake I made was bringing my car [2009 Highlander] into your dealership for service.This car had no leaks previous to the Nov.14 service.I feel your technician damaged the drain plug during the Nov.14 service.They are saying that this damage was done during a previous service and all he did was disturb it.Possible but not probable.[No leakage]I am not very happy the way this was handled and will never be back.
Written By: Terry
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There are no staff members associated with this review.
Outstanding
September 27, 2016
The people who I have had the pleasure of meeting at Ancaster Toyota were very respectful and professional. They always focused on the issue at hand. I called to retrieve my winter tires and Brian was very apologetic the door could not be opened to get my winter tires out,. He came up with a plan they will ship my tires at their cost, to my new address as soon as I have one available. Service at Ancaster Toyota was excellent. I have always received outstanding service and hope to find a Toyota as excellent as they were in Quebec.
Written By: FRANCE
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Service and staff were great. Was a bit more money then I had anticipated. But the work needed to be done.
September 26, 2016
Mark the service advisor was professional, prompt and helpful, the overall experience was seamless and efficient. I only wish the bill had not been quite so high over 1300 for a two year old car with 50K.
Written By: ROBERT
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Oil Change
September 25, 2016
The only issue we had was the hood of our Rav 4 was not latched and it scared my Wife when she got on the highway.
Written By: SHYLO
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