Ancaster Toyota
30 Mason Drive , Ancaster , ON, L9G 3K9
Member since March 06, 2014
30 Mason Drive Ancaster ON L9G 3K9Overall Score
Ancaster Toyota1143 Reviews
605Review Ratings Breakdown
Consumer Reviews
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Outrageous service costs
September 17, 2018
Brought my 2 year old Rav 4 in for an oil change. Bill was over $850. They did work that was not authorized. I will never return to this garage. Tech name is Caleb Fisher Barton. Be warned they rip you off.
Written By: Mary
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The Perfect Car Buying Experience
June 16, 2018
I've been in search of the perfect, or most close to perfect, car buying experience of my life and I've bought plenty of cars. Right now I have to say Chris Behie is providing me with a customer experience that is hitting the mark. Yesterday I had some questions about Toyota's strategy regarding the new 2019 Avalon. I fell in love with the Limited edition of the vehicle at first sight but needed to understand the cars positioning in the market place. Chris explained that the new Avalon is Toyota's halo car a term that I was unfamiliar with. Because the Avalon is the first of the new generation of Toyota's, I now understand that the design features of all the other cars in the Toyota family will borrow from this new design. And she's a beauty. We're talking Lexus quality design. When I buy my new Toyota Avalon in September it will be from Chris and his team. So far they've given me every reason to transact my purchase at Leggat Toyota in Ancaster. Bravo!
Written By: Paul
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poor customer service
June 08, 2018
Very unpleasant experience. Even I spoke to different levels I feel I was not treated the way I should have been. Manager Jim Davidson was the rudest person i have to deal and I hope not to step in that car dealership in my life, ever. Be careful if you are not sure about your chosen vehicle and you see lack of interest when taking care of you as a new customer. You will regret it. Go to another place. Hundreds of place to go. Karma law does exist. Life is Fair and there is always pay backs. Me, my family and friends are very disappointed.
Written By: ALEX
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unlucky
June 08, 2018
kind of unpleasant experience int the purchase of an used vehicle. Most of the staff are very nice and polite. I got the opposite one. Very little to almost nothing getting help from him. Not even from Head Office. Service department people are super professionals. So, my advice: if you do receive poor customer service treatment in the beginning, better walk away. It will not be difference once you are hooked up with an agreement. Last thing to say to the person I dealt with is that life is fair and karma law does exist. Thank you to the helpful staff. And I hope not to step any longer in my life there.
Written By: ALEX
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Stellar!
February 07, 2018
Andrew sold me a 2018 C-HR. He is highly professional and extremely approachable. It was my first time buying a brand new car, and I knew I wanted a Toyota. I was not let down! Andrew filled me in on absolutely everything I could possibly want to know. He's very friendly, genuine, and exceptionally knowledgeable. This car will last me several years, but in the future if he's still working here, I would buy another Toyota from him without hesitation. I cannot say enough good things about him!
Written By: Leah
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"No body held a gun to your head" - Chris Behie - new car sales manange
December 03, 2017
On Nov. 24th I took a 2017 Rav4 demo (12,000km) out for a test drive. As it was the first vehicle I took out in my search for a replacement for my current car, I didn't think I was ready to commit to anything right away. The salesman proceeded to tell me that I was going to get the best deal ever and after he was done I thought it sounded good but I had just started looking, so I was hesitant. He kept telling me that now was the time to get this deal and I really needed to put a deposit down on it today. After listening to the salesman I ended up agreeing to put down a deposit but felt okay about it as it clearly states on the back of their agreement that this could be cancelled by mutual consent and my deposit returned. Then the finance manager went to work and ended up convincing me I needed the extended warranty, snow tires and anti rust package for an additional $4,000. After thinking about it over the weekend and looking online at similar 2018 models, it turns out the deal wasn't as good as they told me it was. On Monday Nov.27 I sent an email to the dealership (they did not receive it) and after not hearing back from them I called them on the 28th to let them know what I found out and that I would like to cancel the agreement and receive my deposit back. How did I know that the management team at this dealership would turn out to be the most condescending and brutish people I have ever dealt with. I quickly received a call from the sales manager, Chris Behie. He proceeded to inform me that he would not cancel the agreement because and I quote here "Nobody held a gun to your head" to make you sign the agreement. I could not believe what I just heard and hung up on this person and proceeded to go to the dealership to talk to him in person. As a retired senior, I have learned that it is always better to speak in person instead of emails and voice mails. After being kept waiting at the dealership, the sales manager finally came out to speak with us and when asked why he would say such a thing his only comment was " it might have been the wrong thing to say". He did not offer an apology and was very clear that I would not be getting my deposit back. I asked to speak with the general manager and after waiting for 1/2 an hour I was first told that he was not in. I was then told that he was on vacation and then I was told that he would be in tomorrow. You can only imagine how I felt when we walked by the general managers office and there he was sitting at this desk. After speaking with Frank van der Veen, general manager of Ancaster Toyota, it is easy to understand why the sales manager felt it was okay to speak to me the way he did. Frank proceeded to tell me that in no uncertain terms would he mutually agree to cancel the agreement and refund my deposit but that he could force me to take the vehicle because he has done this to others many times before. He then said that he would do me a favor here and not do that to me but I would not be getting my deposit back. He said that he has to recover all his costs in this and he will be charging me for all of it. Not sure what his costs were as he would not tell me while I was there and as of Dec. 3rd, I have not heard back from Ancaster Toyota. Frank was very adamant in telling me that Ancaster Toyota is one of the highest rated dealerships around and what do you think I found when I looked at the reviews? There is one from Frank van der Veen giving Ancaster Toyota a 5 star rating. If the general manager is doing this, do you think there are other employees of the Leggat Auto Group and their 8 or 9 dealerships doing the same thing? In looking at reviews not on their own web page, it turns out they have a 20% approval rating on www.dealerrater.ca. Not sure if I will hear from this person going forward but I am sure I will never step into this dealership or one of the other 7 or 8 owned by the Leggat Auto Group ever again.
Written By: Rose
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Poor Service
October 25, 2017
I purchased a used Toyota Tundra and was extremely disappointed with the service I received. To start with the vehicle was not ready and I waited almost the whole day for it. The vehicle was extremely dirty and had a terrible smell inside. There were dog hairs everywhere. I had to return it for further cleaning. To this day I am still trying to get rid of the smell. I am also waiting for the 2nd key for the vehicle. Needless to say this was not a good experience and I would not recommend your dealership.
Written By: MICHAEL
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Your Friends at Ancaster Toyota
View ProfileShitty Service Department
September 28, 2017
The service department contact Maxine never picked up the phone. I called 3 times on two separate days so I ended up emailing my request asking if there was a time slot after 10am on Friday. She tries to book me for 9:30am on the first email. I am not available before 10am (which I stated from the beginning. I need Friday after 10am).... Then she tells me that Saturday is full and the appointment would be for Friday...Humph.... well... that good because I need it Friday. There is only 2 criteria I need: a) Friday b) after 10am. I still don't have an answer and the service department closed and Maxine's hours were until 4pm. By the way, Maxine only answers email once a day so I recommend if you are trying to make an appointment start emailing her a couple weeks in advance because don't even try by phone, she doesn't answer it. I'm not in the Ancaster area often so when I know I'm going to be there I need to make my appointments, it's now impossible to make an appointment in a timely and coherent manner with Toyota. I mean really... I need Friday after 10am. Don't suggest Saturday by saying it's booked... I didn't ask for Saturday. Don't suggest 9:30am because I can only do after 10am. I suggest you find Melissa and try to get her back. Maxine is out to lunch.
Written By: SUSAN
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Great, Speedy Service!
June 16, 2017
Brought in my Tacoma for a much delayed service appointment and was pleasantly surprised that the department was open for business in the evening. Caleb, who was the rep guiding me in and out professionally and efficiently - it really made my weekend as it freed up my Friday! No need to wait - very happy. Great idea Caleb.
Written By: VALENTINE
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Great experience, couldn't have asked for a better transaction!
June 15, 2017
Bought a brand new Corolla and everyone at the dealership were very professional and polite, I would recommend Ancaster Toyota to anyone looking for a new vehicle. Would go back again to buy another!
Written By: PAUL
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