Acura of Hamilton
1515 Upper James St , Hamilton, ON, L9B1K2
Member since May 26, 2017
1515 Upper James St Hamilton ON L9B1K2Overall Score
Acura of Hamilton774 Reviews
22Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 31, 2018
Written By: Jay L
Hello Jay, Thanks for the great review. Please let us know if you have any feedback on the dealership!
October 26, 2018
Brought my 2015 Acura MDX Elite in for a squeak in the back seat. More than two months later, no back seat, no parts available to fix it. I have been driving a rental. Thought they would still have a parts inventory for a 3 year old car. It is now one month since I posted this review. Still no back seat. Still no parts. Still no end in sight. Acura Canada says they are not responsible but appear to be trying to escalate. I have been calling them weekly. Acura Hamilton says they are not responsible but appear to be trying to escalate . They say the issue is the parts supplier. But nobody seems to be able to effectively follow up and put some urgency on the parts supplier to solve this issue. Checked my records and I brought my car in on May 29 for this squeak so it is actually 5 months. Now driving another courtesy car so they have been good that way.
Written By: wind r
Hello. Thank you for your comment. We have this escalated as high as we can and we are waiting on Acura to send us the correct part. There seems to be a manufacturing issue with the seat, and we are working diligently to get this fixed for you as soon as possible.
October 26, 2018
Brought my 2015 Acura MDX Elite in for a squeak in the back seat. More than two months later, no back seat, no parts available to fix it. I have been driving a rental. Thought they would still have a parts inventory for a 3 year old car. It is now one month since I posted this review. Still no back seat. Still no parts. Still no end in sight. Acura Canada says they are not responsible but appear to be trying to escalate. I have been calling them weekly. Acura Hamilton says they are not responsible but appear to be trying to escalate . They say the issue is the parts supplier. But nobody seems to be able to effectively follow up and put some urgency on the parts supplier to solve this issue. Checked my records and I brought my car in on May 29 for this squeak so it is actually 5 months. Now driving another courtesy car so they have been good that way.
Written By: wind r
Hello. Thank you for your comment. We have this escalated as high as we can and we are waiting on Acura to send us the correct part. There seems to be a manufacturing issue with the seat, and we are working diligently to get this fixed for you as soon as possible.
October 24, 2018
We love our new Acura. All of the staff were wonderful to deal with.
Written By: Maria S
Thank you so much Maria!
October 24, 2018
We love our new Acura. All of the staff were wonderful to deal with.
Written By: Maria S
Thank you so much Maria!
October 24, 2018
Great dealership, great staff, great product! Love our Acura!
Written By: Tom B
Thank you Tom! We appreciate the great review!
October 20, 2018
Written By: Adam S
Thanks for the great review, Adam!
October 20, 2018
Written By: Adam S
Thanks for the great review, Adam!
October 17, 2018
Excellent Service!!! I'm quite happy with the my purchase. Thanks Aileen and Julia for going above and beyond to get me into a car superfast. Much respect to the Team...another happy customer
Written By: Patricia J
Thank you for the wonderful review Patricia. We hope you enjoy your new car, we really appreciate your business.
October 17, 2018
Excellent Service!!! I'm quite happy with the my purchase. Thanks Aileen and Julia for going above and beyond to get me into a car superfast. Much respect to the Team...another happy customer
Written By: Patricia J
Thank you for the wonderful review Patricia. We hope you enjoy your new car, we really appreciate your business.
