Ancaster Toyota
30 Mason Drive , Ancaster , ON, L9G 3K9
Member since March 06, 2014
30 Mason Drive Ancaster ON L9G 3K9Overall Score
Ancaster Toyota1147 Reviews
605Review Ratings Breakdown
Consumer Reviews
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Amazing Service
June 14, 2014
I've always been happy with the service at Ancaster Toyota. The staff are friendly and go out of their way to help you with any concerns that you may have. I know I will be treated as a customer and not just a number when I bring my Tundra for service. Very happy with Heather and her staff. Mario Rao
Written By: MARIO
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Awesome
June 12, 2014
Thank you Heather for taking care of the service that was needed for my Highlander and then explaining to me the service that was done and what service it will need in the near future.
Written By: PERRY
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Excellent
June 09, 2014
Ancaster Toyota was great as usual, they were able to squeeze me in to accommodate my schedule and delivered great service as always
Written By: KIMBERLEY
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Friendly, timely, helpful.
June 08, 2014
Entered and was greeted immediately by a welcoming person. Took my care right away and made sure they had contact information to call me when it would be ready. Service, oil change, and recall issue were fixed in under 2 hours. Car was clean and returned in the same condition it was left in. Very happy with service and customer interaction.
Written By: MEGAN
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ABSOULUTELY THE BEST CUSTOMER SERVICE I HAVE RECEIVED SO FAR THIS YEAR!
June 05, 2014
This was my first encounter personally with the Service Department for my new Corolla, my son had taken the car in for the very first service appointment and he spoke very highly of the service and the fact that he did not have to wait very long, had a nice chat with our Salesperson and the car was returned sparkingly clean after having been washed after the oil change was completed. We had the very same experience, appointment was prompt, everything was explained clearly, we were offered a courtesy ride and pick up to a nearby coffee shop that we wanted to go to. The entire visit was less than an hour and we returned to a sparkling clean car and even offered a gourmet choclate treat. The details of the service was documented well and in a folder ready for our file at home. I would highly recommend Ancaster Toyota's Service Department and will be happy to have all of my service done here. They truly understand Customer Service and I really appreciate the efforts to this end. Thank You.
Written By: ELLEN
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Quick and easy!
June 03, 2014
Helped in finding what services I need to help maintain rav 4. Great customer service, quick and easy and fair prices and good shuttle service.
Written By: JOHNATHAN
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charged for a free service
June 03, 2014
We purchased the vehicle with no charge maintenance. When my wife took in the car for the first maintenance and she was charged for it. Most annoying. Sales forgot to input the no charge maintenance. Service said they would get sales to correct this. We were told they would give us a service credit. I told service that I would rather have a refund since I really don't know yet how I will like their service and don't really want to wait 2 years to get my refund of their error. They were very nice, and I understand errors happen. I will keep an open mind on their service. I think they should be refunding the amount period. I also think I should not have to go out of my way to get it. I will be requesting a cheque be mailed.
Written By: MAUREEN
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Parts and service fast service, honest
June 03, 2014
Parts team is quick at finding part numbers and prices. Unfortunately they couldn't find the part I was looking for (USA only) but took the time to call Toyota directly on my behalf. Service team is thorough and honest. Easy to book appointments.
Written By: DREW
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Oil Change
June 02, 2014
I recently had just the oil change service. I was able to get an early Saturday morning appointment and the car was ready in 50 minutes. This was just enough time to have a coffee and a cookie and get some work done. The car was cleaned and did not have a spilled oil smell when I drove away. I also enjoy the biscotti that is included with my invoice. Everyone was very nice. Thanks, Dianne Merriam
Written By: DIANNE
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Second time and counting.
June 02, 2014
When buying/leasing a car, you don't want to feel rushed, but you do want to be comfortable, well informed, and have many options available....we found all that at Ancaster Toyota (twice!!)
Written By: JOHN
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