Jonker Honda
19515 Langley Bypass , Surrey, BC, V3S6K1
Member since May 15, 2017
19515 Langley Bypass Surrey BC V3S6K1Overall Score
Jonker Honda156 Reviews
25Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 19, 2020
I used a code reader before I went in to the dealership. (" Highly Recommended") Because my service light was on. I had 6 Cylinder Misfires show up, so I wrote down the codes , I went in for an appointment to get my car looked at. When I arrived I showed them the codes , They plugged the code reader in and walked away for half an hour and charged me 90 Dollars. They told me to come back then charged me another 90 Dollars and told me they need more time . I just pulled out and said no. I received a recall because air bags on this vehicle are discharging, so I went back to this Honda Dealership because now it's free. I waited a few weeks for my appointment, When I arrived nobody was in the shop. I had to leave my car running because of past service issues. I wondered in the shop because someone opened the garage door, nobody was around so I went to the parts office and waited in line but kept checking at my running car. I noticed someone was jumping in my car all of a sudden so I ran outside and stopped him. They weren't even using plastic seat covers or anything. So he exited my vehicle then someone rudely approached me saying I'm kicked out because I tapped the door with my foot running after one of the employees who was not following protocol anyway. This was the service manager. The sales manager told me her name was Katrina Derks . But anyway I have a recall on my air bags and that lady denied my service because I noticed two strangers were hopping in my car with no permission. I don't know who they are and where they came from. I panicked and used my foot to open the door because of covid 19 and it is reasonable, then it turned out that those two guys are working there. Then the service manager kicks me out in a controlling rage and said I was kicked out for life for stopping those two workers entering my car with no permission. No wonder you have bad reviews under the BBB. Seems like you have an excuse for every bad review .... Good for you,
Written By: Gerard J
It is unfortunate this incident took place; however, Jonker Honda has a zero tolerance policy regarding verbal and or physical abuse to any staff member or customer. If you wish to discuss this, please do not hesitate to contact me at (604) 530-6281. Glen Goldhawk, General Manager
November 18, 2020
The service advisors (at least the one I was dealing with) are not very knowledgeable. The information she provided regarding the recommended schedule maintenance wasn't correct and she was insisting about it.
Written By: Ben M
Hi Ben, I would appreciate it if you could contact me to discuss this maintenance issue in more detail. Thank you, Glen Goldhawk, General Manager, (604)-530-6281.
November 17, 2020
John Bok was an excellent salesman. Helpful and kind. But Alishia from the finance department was rude; ended up making my new car pick up day unpleasant that I had been very excited for and looked forward to. It’s a big deal for a person to decide on getting a new vehicle. She left me an indelible terrible memory on the special day that i was supposed to be happy.. But i’m appreciative of John’s work.
Written By: Christopher K
Thank you Christopher for the review and apologize that your overall experience was not satisfactory. We appreciate your feedback, as this will help us improve our overall customer satisfaction. Glen Goldhawk, General Manager.
November 17, 2020
John Bok was an excellent salesman. Helpful and kind. But Alishia from the finance department was rude; ended up making my new car pick up day unpleasant that I had been very excited for and looked forward to. It’s a big deal for a person to decide on getting a new vehicle. She left me an indelible terrible memory on the special day that i was supposed to be happy.. But i’m appreciative of John’s work.
Written By: Christopher K
Thank you Christopher for the review and apologize that your overall experience was not satisfactory. We appreciate your feedback, as this will help us improve our overall customer satisfaction. Glen Goldhawk, General Manager.
November 14, 2020
(Translated by Google) The manager John is very kind, and he explained everything from the price to the vehicle neatly~ If you are a little difficult in English, I recommend John Manager from Jonker Honda. (Original) 존 매니저님이 아주 친절하고, 가격부터 차량까지 깔끔하게 잘 설명해주셨어요~ 영어가 조금 어려우시다면 존커혼다에서 존 매니저님을 추천합니다
Written By: SOOWAN K
Hi Soowan, We really appreciate your review and especially highlighting the care John provided you. We will be sure to share this with John. Very best regards, Glen Goldhawk, General Manager.
November 14, 2020
(Translated by Google) The manager John is very kind, and he explained everything from the price to the vehicle neatly~ If you are a little difficult in English, I recommend John Manager from Jonker Honda. (Original) 존 매니저님이 아주 친절하고, 가격부터 차량까지 깔끔하게 잘 설명해주셨어요~ 영어가 조금 어려우시다면 존커혼다에서 존 매니저님을 추천합니다
Written By: SOOWAN K
Hi Soowan, We really appreciate your review and especially highlighting the care John provided you. We will be sure to share this with John. Very best regards, Glen Goldhawk, General Manager.
November 12, 2020
I brought my 98 honda crv in for a airbag recall/ alignment Jill the service writer helped make sure my CRV was taken care of
Written By: Amraj S
Hi Amraj, We really appreciate the time you have taken to provide us with such a positive review. We will also be sure to share your kind words with Jill. Thank you, Glen Goldhawk, General Manager.
November 12, 2020
I brought my 98 honda crv in for a airbag recall/ alignment Jill the service writer helped make sure my CRV was taken care of
Written By: Amraj S
Hi Amraj, We really appreciate the time you have taken to provide us with such a positive review. We will also be sure to share your kind words with Jill. Thank you, Glen Goldhawk, General Manager.
October 27, 2020
We got a good deal from Jonker Honda and we are totally happy with the staff especially Ranbir, the sales person. I recommend him as well as Jonker Honda. Thank you
Written By: jimmy j
Jimmy, we really appreciate you taking the time to provide us with your complimentary words and by recognizing our staff and Ranbir with your recommendation to other customers. Best regards, Glen Goldhawk, General Manager.
October 27, 2020
We got a good deal from Jonker Honda and we are totally happy with the staff especially Ranbir, the sales person. I recommend him as well as Jonker Honda. Thank you
Written By: jimmy j
Jimmy, we really appreciate you taking the time to provide us with your complimentary words and by recognizing our staff and Ranbir with your recommendation to other customers. Best regards, Glen Goldhawk, General Manager.
